THIS IS TO BRING TO YOUR NOTICE THAT VEHICLE NO. MHO2-BE-9069 BEARING ENGINE NO#LREYL007679 AND CHASSIS NO. LRFYL007445 HAS BEEN PURCHASED FROM LAXMI AUTO WORLD PVT. LTD. ANDHERI (W), MUMBAI ON THE 12/02, INSURED ON 13/02 AND REGISTERED ON 20/02 IS HAVING REPEATED MULTIPLE PROBLEMS AND MANUFACTURING DEFECTS INSPITE OF JOBS BEING CARRIED OUT ON THE FOLLOWING;
HERE ARE DETAILS OF JOBS CARRIED OUT FROM DATE OF PURCHASE OF VEHICLE 12/02 TILL ITS FIRST SERVICE (750 KMS)
1. FORNT FORK ASSEMBLY: (*WAS REPLACED*)
STILL CURRENT PROBLEMS;
A. PLAY IN FRONT FORK
B. JERKING
C. SUSPENSION INEFFICENT
RESULT: PROBLEM HAS YET NOT BEEN RESOLVED.
2. FRONT WHEEL ASSEMBLY:
A. WHEEL ALIGNMENT
B. CHECK DISTANCE BETWEEN MUDGARD AND TYRE AND SIDES (RUBBING)
C. SPEEDOMETER CABLE DAMAGED AS IT WAS NOT TIGHTENED FROM YOUR END DURING THE FIRST SERVICE WHICH NEARLY TOOK MY LIFE.
RESULT: PROBLEM HAS YET NOT BEEN RESOLVED
3. FRONT FIBRE BODY
A. LOT OF VIBRATION
B. IMPROPER FITTING
C. IMPROPER ALIGNMENT
RESULT: PROBLEM HAS YET NOT BEEN RESOLVED
4. HEAD LIGHT ASSEMBLY
A. NOT MUCH OF A DIFFERENCE WHILE USING LOW/HIGH BEAM.
B. HEADLIGHT FOCUS ADJUSTER DOES NOT WORK PROPERLY.
C. CONTINIOUS DAMBNESS OR MOISTURE INSIDE THE GLASS WHICH WILL SURELY DAMAGE THE LIGHT IN THE MONSOONS.
D. MULTIFUNCTION SWITCH FOR SPEEDOMETER ILLUMINATION HAS CONTACT PROBLEM.
RESULT: PROBLEM HAS YET NOT BEEN RESOLVED & PROBLEMS HAVE ADDED ON
5. ENGINE PROBLEMS
A. POOR PERFORMANCE OF VECHILE IN TERMS OF PICKUP AND SPEED COMPARED TO TEST DRIVE TAKEN OF BLAZE.
B. RPM RATIO FOR INITIAL NORMAL PICKUP GOES ABOVE 4000 RPM.
C. ACCELERATOR TROTTLE JAMS UP REGULARLY AND REPEATEDLY.
D. LOT OF JERKING IN THE CLUTCH ASSEMBLY IN TRAFFIC CONDITIONS
E. LOSS OF PICKUP IN TRAFFIC CONDITIONS & ONCE THE ENGINE BECOMES HOT.
F. THE SILENCER BECOMES LOOOSE FROM THE NECK .
RESULT: PROBLEM HAS YET NOT BEEN RESOLVED & PROBLEMS HAVE ADDED ON
6. BACK WHEEL :
A. WHEEL ALIGNMENT
B. CHECK DISTANCE BETWEEN MUDGARD AND TYRE AND SIDES (RUBBING) DURING TWO SEATERS.
C. SUSPENSIONS IN-EFFICENT
7. ACCESSORIES:
A. FLOOR MATTING NEEDS TO BE REPLACED AS IT WAS DAMAGED AT YOUR END.
B. LEFT & RIGHT MIRRORS LOOSE ITS SETTINGS IN POT HOLES.
C. FOOT REST FOR THE BACK SEATER VIBRATES.
D. MAIN STAND HARDENESS AND SPRING TENSION BECOMES INEFFICIENT REPEATEDLY.
RESULT: PROBLEM HAS YET NOT BEEN RESOLVED & PROBLEMS HAVE ADDED ON
THESE ARE THE PROBLEMS I HAVE BEEN FACING FROM THE DAY I HAVE PURCHASED THIS VECHILE .
THE REASON I PURCHASED A NEW VECHILE PAYING 60, 000 IS NOT TO FACE THESE KIND OF PROBLEMS AND HAVE THINGS REPLACED AS IT IS A MANUFACTURING DEFECT ON THE FIRST WEEK OF PURCHASE. ITS AS GOOD AS PURCHASING A SECOND HAND VEHICLE. MY OLD VEHICLE (KINETIC HONDA) WHICH I USED FOR ALMOST 13 YRS NEVER GAVE ME SO MUCH OF PROBLEMS.
IN SERVICE POINT OF VIEW LAXMI AUTO WORLD IS ONE OF THE WORST SERVICE CENTERS IN BOMBAY. I HAVE LEFT MY VECHILE MORE THAN 5 TIMES TO GET THESE PROBLEMS RECTIFIED WHICH NEVER HAPPENED . EACH TIME I HAD TO LEAVE MY VEHICLE ALEAST FOR TWO, THREE FOR EVEN FOR 5 DAYS TO SOUGHT OUT THESE PROBLEMS AND THE SOLUTION IS ZERO. MORE THAN I HAVE USED THE VEHICLE IT HAS BEEN KEPT WITH LAXMI AUTO WORLD, BUT NEVER HAD A 100% SOLUTIONS.
PEOPLE HERE ARE VERY CARELESS WERE IT COMES TO CHECKING A VEHICLE.
THIS KIND OF INCONVENIENCE HAS CAUSED ME A LOT OF MENTAL STRESS AND WASTE OF TIME AND WASTE OF MONEY.
I NEED A PROPER SOULTION AND JUSTIFICATION FROM KINETIC INDIA AS TOO HOW THESE PROBLEMS OCCURRED AND HOW DO YOU PLAN TO COMPENSATE FOR THIS NEGLEGENCE THAT HAS HAPPENED FROM YOUR QUALITY DEPARTMENT.
I HOPE YOU WOULD TAKE IMMEDIATE ACTION REGARDING THE ABOVE AT THE EARLIEST .
REGARDS,
MALCOLM RODRIGUES
9920273194
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