DEAR SIR / MADAM,
THE UNDERSIGNED IS CONSTRAINED TO APPROACH YOU WITH A MATTER THAT MAY SEEM RATHER MINOR.
I REGULARLY PURCHASE SHOES FROM A SHOP KNOWN AS "KOBBLER" SINCE YEARS; WHICH IS LOCATED DIAGNOLLY
OPPOSITE THE POLICE H.Q. AT CRAWFORD MARKET.
I NEVER BOTHER TO PRESERVE THE CASH MEMO OF THE PURCHASE MADE, BECAUSE I HAVE NEVER HAD A CAUSE TO COMPLAIN; TILL NOW.
CIRCA THREE MONTHS EARLIER, I BOUGHT A PAIR OF BLACK COURT SHOES FROM THIS SHOP FOR A SUM OF Rs. 500/=.
HOWVER, THE SURFACE OF THE SHOES KEPT ON PEELING OFF EVERY TIME I POLISHED THEM, AS A RESULT OF WHICH, I WAS COMPELLED TO TAKE THEM BACK TO THE SHOP TO REQUEST FOR REMEDIAL MEASURES, APROPOS.
RELUCTANTLY, ILYAAS, ONE OF THE SHOP ASSISTANTS ACCEPTED THE CITED PAIR OF SHOES FOR REPAIRS WHILST PROTESTING THAT NOTHING COULD BE DONE - THAT I COULD JUST THROW THE SHOES AWAY AND OPT FOR A NEW PAIR.
ILYAAS ISSUED A "REPAIR TOKEN" BEARING # 432 DATED MAY 16 TO ME AND ASKED ME TO CALL HIM A WEEK TO TEN DAYS LATER; WHICH I DID.
ILYAAS HAD NOT REACHED THE SHOP WHEN I CALLED AROUND 12 NOON AND THE SHOP OWNER ANSWERED MY CALL VERY RUDELY AND WHEN INFORMED ABOUT THIS MATTER, HE SPOKE IN A VERY ARROGANT AND BRAZEN MANNER AND JUST DISCONNECTED THE LINE. I REDIALLED THE NUMBER 22012202 AND INFORMED THIS UNCOUTH MAN THAT I WOULD BE APPROACHING CGSI APROPOS REDRESSAL OF THIS MATTER. HE "BARKED" AT ME ONCE MORE AND HUNG UP.
I COULD NOT APPROACH YOU EARLIER AS I WAS NOT IN TOWN.
I REQUEST CGSI TO TAKE REMEDIAL MEASURES AGAINST "KOBBLER" AND HELP ME GET A REFUND / OR A NEW PAIR OF SHOES AT A 50% DISCOUNT; THE LATTER OF WHICH I WOULD OPT FOR, AS A LAST RESORT.
TRUST CGSI WILL HELP ME PROCURE JUSTICE IN THIS MATTER.
SINCERELY YOURS,
MRS PERVIN R KAVARANA
S.E.O.
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