INDIA TODAY BOOK CLUB- Non receipt of free gifts.
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INDIA TODAY BOOK CLUB
POSTED 05-10- Shamsher Singh Send e-mail
Non-receipt of free gifts.
On receipt of SMS offering Kodak Camera @ Rs. 5998 with free gifts as under:-
1. Free 2N/3D Holiday voucher
2. Voucher worth Rs. 7000/- for air travel in India.
3. Leather wallet worth Rs. 999/- (assured at the time of order and receiving cost through C/Card)
The order was placed on phone and cost paid through Credit Card, Though the full cost of the camera and free gifts was paid, I received only China Made Kodak Camera (Model C-180) with the instructions to claim free gifts by logging at website bookstoday.in/promos.htm. The details are as under:-
Invoice No. ORB No. 090000806 dt. 26-08
Order No. OGBO90000912 dt. 22-08
Unfortunately after trying number of times the site is not being logged and showed error in ID number. Contacting customer care cell of ITBC behaved like anything and harassed to the great extant, despite of the fact that they have received full amount towards cost including camera and free gifts attached to it.
ITBC have failed in their commitments and have failed to deliver the freebies, which tantamount to cheating through telemarketing and now giving excuse of logging on their sites for claiming gifts. It is misleading and people are fooled after they have made the payments in advance, even without seeing/examining the products.
The matter is to be taken up seriously with them and ensure they fulfill their commitments or pay money back along-with penalty and fine so that things are not repeated in future, which is not expected from such a reputed company.
SHAMSHER SINGH -09717637608 (M)
09910222987 (M)
09350544445 (M)
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