I am very upsad to say that in all the below mails I doesnot get any satisfactory answer.
These days each & every organisation is working towards CUSTOMER DELIGHT but ur organisation can't satisfy a customer.
Today is the 15 days over for my booking but till time i did not get the Product or eventhough the delivery details.
I tried ur Helpline nuber 10 to 20th times a day but every time the line remains engaged.
So pl. sort out the matter urgently.
Regards
Yogesh
09810436267
&&&- Forwarded message &&&-
From: Response
Date: Tue, Aug 18 at 3:31 AM
Subject: RE: Order Confirmation from India Today Book Club
To: yogesh kumar
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that your order has been fully processed from our end we request you that kindly wait for some days. You will receive the same soon.
Please note your Membership number ITBC0989797 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club
From: yogesh kumar [mailto: [email protected]]
Sent: Monday, August 17 7:46 PM
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
Dear Sir,
It's about 11 to 12 days past after booking the product so pl. tell us the delivery dates as well as details.
We have the fuction in our faimily?
I tried your phone today around 20th of times but every time i hold the line atleast for 5 to 7 minutes, but result found waiting & ur call is important for us but cant talk to ur executive.
Waiting for response.
Regards
Yogesh
9810436267
On Thu, Aug 13 at 9:42 AM, wrote:
Dear YOGESH KUMAR
Thank you for your order. We wish to inform you that your order has been put under
process with order no TELESALES/0GB090000510. The order value is Rs. 5748. You will receive an email and a sms with your despatch details soon.
Thank you once again for ordering with India Today Book Club
For any further assistance please reply to this email or call us at 011-40502424 (10 a.m.
to 6 p.m.) or SMS ITBC to 52424.
Yours Sincerely
India Today Book Club
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