I have applied for my new passport on 15th October at Kolkata Passport Office through online application and submitted the form along
with all necessary documents and also showed originals during submission. But still I did not receive my passport.
File Reference Number: CAL-A078114-08
Application Date : 15-10
When I have checked with Kolkata Passport Office I was told that the police verification is successfully completed for my present address
[Bagnan, Howrah]. But police verification is pending for the address where I used to stay before my marriage. Kolkata RPO has told me that PPF
has been sent to SP DIB 24 parganas (N) on 03/02/09. But still they did not receive any report from them even though police verification is over. Is
it reasonable time to verify one applicant's address?
I have already lodged online complains three times to "Online Public Grievance Lodging and Monitoring System".
Please see the following Registration Nos.
Registration No. MEAPD/E/00800
Registration No. MEAPD/E/00896
Registration No. MEAPD/E/01047
Even I have sent several reminders to them. Two times it was forwarded to Kolkata RPO. But there is no further progress.
Even I have contacted to PUBLIC RELATIONS OFFICER for Passport through e-mail. But then also no progress.
Why everything stops at Kolkata Passport Office? May I know the reason for this. There should be some mechanism to follow up the issues. It
should not be like a never ending process.
How long should it take to complete? It is already 9 months over from the date I have applied. Is it reasonable time?
If I try to contact Kolkata RPO through e-mail I am not getting any response. They are also not willing to give any status update over phone. But it
is also impossible for somebody to visit always the passport office to know the updated status. Then why the phone numbers are given in website
as tele-enquiry? Even once I met with Kolkata RPO during the month of March and I was told to get the police verification clear from
Barasat DIB office. But is it my responsibility?
Please take necessary actions to close this issue.
Thank you.
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