Hi Sir/Madam,
Myself, Asmita Sinha, I am Kotak Life Insurance Policy Holder. My Policy No. is 1082825. I got a call from Kotak Life Insurance side regarding “Kotak Smart Advantage” and my husband has been decided to invest some amount in Kotak Life Insurance plan. At the time of counseling and filling the form [when Kotak Life Insurance had sent their executive to my home] I had clearly told him and also to Kotak Life Insurance's senior manager on phone that my husband is investing money in your plan in which I am the policyholder (Asmita Sinha) and premium would be paid from my husband’s Citi Bank Account, on monthly basis. Both the guys had told me that Kotak Life Insurance company has been made ECS [Electronic Clearing Service] payment option with My husband’s Citi Bank Account and 1000/- would be deducted from Citi Bank Account monthly and I had given Citi Bank’s cheque of amount - [Chq No:- 610314] to him. After 3 months [10/09], I got a call from your side that there was some mistake has been made by your company and my ECS payment option is not activated due to some other reasons, so, again I have to give another cheque of amount -[Chq No:- 610315] to pay my last month’s due premium. On 11/09, your executive had been come to me and collect the cheque of amount - and he confirmed me that next time this kind of irregularities would not been happenened and repeat in future. Again after 1 month 1000/- monthly installment has been not cleared from my husband’s Citi Bank Account. I was still waiting for any information regarding this from your side. On 15/11, again I got a call from Kotak Life Insurance side and person has told me that I haven’t made the premium for last 2 months, so your policy is deactivated, so now if you want to activate your policy then I have to pay - premium amount Penalty 500/-. I have explained him all the circumstances which I have already cleared to Kotak Life Insurance company at the time of applying for the plan to him and he told me the premium payment account should be in the name of policy holder, if you have this kind of scenario then why Kotak Life Insurance company given us a wrong information and activated our policy. If this kind of scenario is in existence in this world then Housewives cannot have Kotak Life Insurance or any Future Investment Plan. Please tell me that for Kotak Life Insurance fault and Kotak Life Insurance wrong commitment, should I have to pay extra penalty. Why should I have to pay extra penalty?
This type of cheating is not tolerable for any customer. If Kotak Life Insurance are not able to handle the all kind of banking activities then why are Kotak Life Insurance given the wrong commitment to customer and harass him? If Kotak Life Insurance are not able to handle my Policy then tell me frankly and refund my all money which I had been already invested in Kotak Life Insurance plan otherwise I would have to take some strict action against Kotak Life Insurance company.
Regards,
Asmita Sinha
83-B/A-5, Sector-71,
Police stn Sector R-58
Gautambudhnagar Noida, U.P.
Pin- 201014
Mob No: - 09871130577/09871400224
Client Id: - 51591893
Policy No.:- 1082825
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