Kotak Mahindra Bank
ANTI CUSTOMER ATTITUDE

I have been at the receiving end of KOTAK ADAYAR's unfriendly customer attitude for around an year and a half now. They had promised a ZERO BALANCE ACccount while the account was opened but have been continually debiting around 700 rs every quarter for NON MAINTENANCE Charges. The last quarter's debital was even funnier because the NON MAINTENANCE Charges were levied when I had 20% over and above the minimum required balance-for a normal account.

The customer representatives at KOTAK ADAYAR are avaoiding my calls, refuse to answer my emails and generally refuse to keep up even the basic opening promises. I feel I am dealing with an organization that does not know the meaning of Customer orientation at all.the bank has shown no steps in trying to resolve this issue over the past year and I am fed up from running from pillar to post.

regards

anand