To
The Marketing Manager,
IOCL,
Anna Salai,
Chennai
Dear Sir / madam,
We have booked cylinder and had been waiting for more than 15 days now. Whenever we call gas agency (kripa gas service, chromepet) they are not ready to pick the phone. When they answer, they answer with much dificulty and give the reply you will be getting gas in 2 days time. We have been hearing this same answer for past one week and since my parents are very old and they are not in position to go out and have food in some hotel and they cannot run out to hotel for coffee & tea everyday. We do not have kerosene also for our ration card. Few people who booked after us already received gas from same agency as well. It is unfortunate to have very poor customer service from this agency. Kindly request you to consider old age people in mind and supply without any partiality to everyone in fixed period of time.
If i reveal my full identity, this agency will not always have grudge against our house. better not to give my full identity. So i am avoiding. sorry for that. I do not want my old age parents to suffer because of this complaint as i am mostly out of station due to my work nature.
thanking you
yours sincerely
S.Rajesh
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