Details:
PNR Number: J10208426
Ticket Number: 7945119
Date: 15 Aug
Departure: 10:45 pm KR Puram Bridge, B’lore
Destination: Tirupathi
Passengers: 2F 1M
Seat No: 27 28 29
Ticket Booked From: Belandur Agent
We reached the bus stop (KR Puram, Tin factory) at 10 pm in the night and kept waiting till 12:45 am.
In the meanwhile, at 10:45 when the bus did not arrive, we called at the customer care number given at the back of ticket.
099809-15155 was switched off.
099809-15156 we got no reply
After trying many times, someone picked up the later number and replied that bus will come in another 15 minutes. We waited for another 20 minutes and bus didn’t come.
Again after calling 2-3 times, this person gave us number of Control Room (080 – 22255720). In many calls we made here while waiting till 12:45, the following was what we faced:
1. I don’t know / Don’t Call here / Call Later
2. Bus has not left Majestic. Can’t say when it will leave
3. May be its stuck in the traffic
4. Cannot trace where in the route it is
5. Wait for another 20 minutes / 30 minutes
6. If this bus wont come, wait for another one (WHICH ONE???)
7. Shouted at us in Local Language.
8. Denied giving his name over the phone.
9. During all calls, the tone of person was very very RUDE.
After such a disgusting experience, we immediately came back and sent a complaint mail to [email protected], but no avail. Till now there is no reply from their side.
Mail was sent from [email protected], Aug 16th, 1:44 am.
After that we have written a letter to DC Controller KSRTC Bangalore Central Devision on 19th August. Till now we have not got any response.
We were two girls waiting in middle of Road so late in the night. The place was highly unsafe and chilly in night. If something had happened in this course, would the govt employees had taken responsibility…???
Plus, if we dont trust govt agencies for timely services and polite reponses, where will the citizens go?
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