I purchased a Hyundai Accent Executive car from KUN AUTO COMPANY PRIVATE LIMITED, C-48 II Avenue, Anna Nagar, Chennai – 6000 102 vide Tax Invoice No. ACC-09-00057 dated 04th Oct.
Registration No. TN22 BX 2243
As a CUSTOMER, I have been having my bitter times since the day I decided to buy this car from KUN Auto.
1. As I finalized my decision to buy the Accent Executive, the Sales representative from KUN Auto promptly came home the same day to collect token advance of Rs.10, 000 on 15th Sep vide HDFC Cheque No. 244460 dated 15-Sep.
2. Full & final settlement was made on 23rd Sep for Rs.567, 098 (Rupees Five Lakhs Sixty Seven Thousand Ninety Eight) vide Cheque DD No. 880112 dated 18-Sep.
3. The KUN Sales team was very frequently visiting me till the full & final payment was made. After getting the 5.67 Lacs Cheque, I did not hear from them at all. It was me who was making calls everyday.
4. The refund of my Rs.10, 000 happened only on 22nd Oct after a dozen calls & four emails from my end. Exactly after a month!!!
5. I took delivery of the car on 03rd OCT. I was given an Invoice on 20th Oct for Rs. 563, 021 (Including Accessories, Insurance & Life Time Tax). Now I am chasing KUN staff to ask what the difference of Rs. 4077.00 for? Now as a CUSTOMER, is it not my bare minimum right to check?
6. Should I presume that KUN is playing a foul game with me! What has happened to my difference of Rs. 4077.00?
7. Finally the biggest concern is the RC Book. I took delivery of the car on 03rd Oct and till date I have not received the RC Book! It is almost TWO months now & I am getting all the excuses from KUN.
For your kind information, I am HYUNDAI CUSTOMER since 2004. Before this I owned a Hyundai Santro Xing XP, KA05MB 7225. Engine No. G4HD4E17248, Chassis No. MALAA51HR4M514372. You may please check & confirm this.
Now as a CUSTOMER, may I request your intervention to check on why the customer service is so bad from KUN AUTO? If this I the way the Customers are treated, I am afraid that the brand will have a bad image.
I know for sure, Hyundai is a very good brand who is always Customer Centric. Should you need any information, please feel free to revert back to me on the details mentioned below.
Appreciate if you could investigate this matter and assist me on this at the earliest.
Thanks & regards,
L.Srinivasan
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