Sir,
i dont quite know if this complaint will reach the service head or concerned at KUN Hyundai or will they respond, however will make an attempt. I was driving down with my family on Sunday the 10th of Oct in my Santro automatic when it gradually slowed down & stopped moving. The engine although running seemed to have been disengaged from the wheels. It was 10 in the night & a Sunday, hence not wanting to test the support standards of Kun Hyundia decided to leave the vehicle in a public parking & returned home.
The next morning the same was comunicated to Kun Hyundai mount road wherein a service personal suggested we call their emergency line for the vehicle to be attended & or towed to the service centre. The emergency service personal landed at aroung 12noon & after an hour's struggle was unable to identify the error. He then seeked tlephonic support from the service centre who were also unequipped to handle an automatic complaint alteast over phone. Finally he gave up & suggested that the car needs to be taken to the srvice centre about 1 km across. He suggested i hire a recovery vehicle as the automatic car cannot be towed & Kun Hyundai does not have such a facility for automatics. It was recomended that i not only pay the recovery vehicle which would cost me around Rs.1000/- but also pay his emergency service call bill of Rs.250/-.
This really annoyed me, and i immediately called the Kun Hyundai service personal & questioned his liability & the so called emergency support provided. After a bit of argument he agreed to wave off the emergency call charges insiting that i bring the vehicle on my own to the service centre.
After much difficulty upon reaching the service centre with the recovery vehilce, the service personal again unable to identify the error reluctantely said that he will look into it let let me know the next day. On questioning why are they not equipeed to handle automatics, the service personl's answer was i will report the same to the management as the automatics sale is less than 10%. The CUTOMER's CONVIENCE comes last in their list i suppose, particularly when you own an automatic. However even that has not happened till now, i have not recieved a call reporting the error, I wonder when the service will start. how long & how much...?
FYI: This is my second such unpleasant service experince with KUN Hyundai
I have the following questions for KUN Hyundai & Hyundai motors as well.
1. Why do you sell cars{automatic tranmission} for which your service centre dont seem to have the technical know-how
2. What is your purpose of emergency services when the situations remains the same, unattended & yet you claim charges.
3. Do you at all have time frames of work or any consideration for the customer's time taken.
4. Does it really take two days to identify an error after a decade of your exixstence in INDIA.
A piece of advice: I also own a SWIFT, perhaps you should learn from your competitors what 'after sales service' is all about.
I suppose Kun Hyundai will reply at will... my contact details in case: [email protected] mobile 98402 17453 & the Vehicle # TN 01 X 6465
Nissar Ahmed!
0 comments