Espected sir,
i am a member consumer forum, and has encountered a problem in my nokia mobile which is NOKIA 2760 (ime no 35116/02/279934/7), which is under warranty.
after visiting your office personally i find it really very hard to cope up with the way people of your staff techel the disputes.
1) they denies to inspect the mobile as they said that the office is newly opened and they don not have equipments to treat the set.
2) the mechanic (some vikas) told that its better for me to go to krishna nagar branch and get my problem redressed there.
3) the people there said that they do not have even the charger with them and told me to bring the charger along with me.
4) the people there, on my asking denied me to tell any no., or contacts of there senior offices and duped me by saying that he might be sleeping in his house and we are not allowed to give his no.etc...
5) on requesting to them again and again they said that ok they will admit the mobile and assured me that it is not going to be repaired under any circumstances because of lack of equipments.
these were littele glimpse of the experience wich i personally had, there are many more add-ons to it of which i have the documentary proof with me.
i want you to report the status of the handset within 5 days of the date of this E-mail, expell the staff members who do not have even the basic civic sense to dela with the coustomers.
i therefore most respectfully pray to you that you please take cognizance of the matter as soon as possible else i will resort to a serious legal remedy against it and will be bound to report the unethical activities in your center to the NOKIA, MINISTRY OF TELECOM, and to the anti corruption beaureo.
ankit gupta
9891803682
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