It' s been seven days since i have taken an internet connection from 1 & 1 broadband internet. In the said time i have complaint thrice that the service was not working. Yesterday (03/06) again as the service was not working i called to complaint upon which i was told i would be called back. After 45 minutes i had to call back. I was then informed that an engineer would be coming to my place. This was at 8:45 pm. Again at 9:45 I call back to inquire. I'm told that the engineer is in my complex and would come once he finishes his work. I told the person over the phone that to tell me an exact time as it was getting late. He tells me it could take 15mins or 2hours. After an argument he tells me this is the service he can provided and if i don't like to stop using the service. As the standard of service was not acceptable I told him to give me a refund for the remain days as i have a 3 months per paid package. The gentleman over the phone tells me he will not give me a refund and i should do whatever i want to do.
My services have to been restored. This is the most pathetic service i have ever received.
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