Name: Rohan Venkatesh
Mobile: 9884315277
I had purchased a Window Air Conditioner a couple of years back in Chennai. It was working fine until now when there was a reduction in cooling. The resolution would be simply cleaning the dust. We had already taken a AMC with LG India and therefore logged a request with them.
Unfortunately, the Service Engineers are useless. None of them know their job. They were blinking like monkeys, looking at each other when the problem was reported. The issue was a simple one but they told us that it would have to be taken to the workshop. We received the air conditioner after 10 days and from there on, the AC has just got worse. In the last 1 year, the AC has gone to the workshop at least 10 times without any resolution. Each time it keeps getting just worse. The after sales service guys don't even have the courtesy to give a spare AC while working on ours.
I am not sure if the Air Conditioner is faulty or the Technical department is crap. If I do not receive any resolution from the HQ, I can promise you that I never touch a single LG product from here on, neither will I recommend LG to anybody.
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