This is regarding the refund and compensation which I have been following up
for almost a month now for one of the LG.Direct cool refrigerator which had
purchased almost 3 yrs back. Due to some short circuit in the refrigerator, it
caught fire on 14th of Oct, 08 which in turn caused a severe property damage
at my flat.
We had an L.G.Direct Cool Refrigerator 178ltrs which was bought 3 yrs back from a store called as DASS on E-Street, Pune, India in the month of September on the name of Miss Sumita Malik. Since there was a huge property damage cause due to the fire caused by the product, we have lost the papers (manual, receipt etc) also.
On Tuesday (14th of Oct, 08), we all left our flat for usual work schedules, the
only electrical appliance which was kept on was the Refrigerator. At 11:30 A.M, we got the news from our neighbors that our flat had caught fire due to refrigerator. We rushed to our place immediately and to our worst experience ever, our whole flat was on fire, kitchen being the main source as the refrigerator was kept there.By the time we reached there already the society people had called for an Fire Brigade. It took almost 2 -3 hrs for the fire brigade also to put an end to the dreadful fire. On Tuesday (14th of Oct, 08), at around 2 PM we called the LG service people and at around 6 PM, an inspection team visited our flat. Thier names are –Mr. Rahul (R & D Department). Mr. Reddy (Quality Department and Mr. Kulkarni (Service Department). They inspected the whole product and on Wednesday (15th of Oct, 08), some people from service came and took the product remains with them to investigate the product further. When we asked for the receipt or written acknowledgement for the product, they told us that we will receive the same in 2-3 days which we have not received till date. We also have the fire brigade report as a proof which says that the fire was caused due to the Refrigerator short circuit.
We are from a middle class family. The fire has taken away with it all the assets or precious things which we had at our house. Moreover my sister is also about to get married and we had started collecting marriage articles also for her from which not a single thing is left out. The fire has caused huge property damage. Apart from the property damage caused, we have gone through huge mental stress, work disturbance and mental agony. I hold your company (L.G) responsible for the damage and therefore seek full refund (with interest) for the product and compensation for the damage which has occurred due to the product. Following is the list of articles for which am asking for the compensation.
1. L.G.Direct Cool Refrigerator 178ltrs (approximately between 6 to 7 thousand)
2. Gold Jewellery (approximately between 40-50 thousand).
3. 2 Cupboards (approximately between 7 to 8 thousand)
4. Toaster (approximately between 2 to 3 thosand)
5. Music Player (approximately between 8 to 9 thousand)
6. Mixer Grinder (approximately between 4 to 5 thousand)
7. Other Kitchen utensils and Crockery (approximately between 12 to15 thousand)
8. Food Items (Extra Storage) (approximately between 14 to 15 thousand)
9. Clothes and other valuables (approximately 1 lakh)
10. Guitar (approximately between 3 to 5 thousand)
11. Roti maker (approximately between 3to 4thousand)
12. Tape Recorder (approximately between 2to 3 thousand)
13. Electrical Blanket (approximately between 2to 3 thousand)
14. Blankets and other bedding items (approximately between 30 to 40 thousand)
15. Furmiture (approximately between 25 to 30 thousand)
16. Juicer (approximately between 2to 3thousand)
17. Watches (approximately between 7to 8 thousand)
18. Other damages (fitting painting etc)(approximately 50-60 thousand)
We have found this most unusual. Not only this has caused huge property damage but has also caused unavoidable Tensions/inconvenience to us. In my life, am not ever going to buy an LG product again. This was the most dreadful incident which has ever happened in my life and I hold L.G. responsible for the same. The product was like a live bomb which blasted on the dreadful day.
I have also lodged an online comaplaint on the lg website and the complaint no for the same is 181020060.
We have been continously calling the customer care and ppl concerned in the service but no one is bothered enough to listen to us. Whenever we call we are been told that they will reach
back to us which they never do actually. In fact they banged the phone when
we were trying to get the explination from them. Now they don't even reply to
the mails.
In spite of string follow up, nobody from LG Electronics within India has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Mr Richard Prasad and Mr. Sachin from last one month and the final result is humiliation of myself. Nobody is interested to listen from my side that how much trouble I have faced from last one month due to the fire which caused heavy property damage at my flat.
My grievance related to compensation had not been settled till date. It seems that nobody is interested to understand the real facts.
You are requested to settle the same at the earliest.
Thanks,
Himanshu Ganjoo,
91-9881065848
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