Concern: Money paid for LG product and sticker is for Ariel powder
Service related complaint
Earlier I am a pride owner of LG product, I always recommend my known to's for purchasing LG product, but now I feel very sorry for them, for convincing to purchase Lg devices.
This is bringing to your notice that I, Satish G., Chembur, Mumbai had purchased a LG make fully automatic machine purchased on 01.07.09. from M/S Vijay sales, Chembur Mumbai 71
it was delivered to my residence on 02.07.09 However I was shocked after seeing sticker of ARIEL washing powder, which was stickled on my LG Machine. When I had paid money for it, for any changes in my machine, consent is must.
As I am suffering from worst services & product provided to me is as follows: -
1. For same I had informed to M/S Vijay sales, Chembur Mumbai 71 for it and had shown to Demo person who is visited to my residence on 02.07.09. He had advised me to contact LG centre as being a product manufacturer.
2. Therefore I had lodged complaint on vide W9C70403906 dt 04.07.09 LG call centre. Person who had visited to my residence and had I briefed him nature of complaint. And he had agreed that while removing the said sticker the color from that area would be damaged or scratches would be develops. Accordingly he had made report and went back.
While on my inquiry I had come to know that without solving my problem the said complaint was closed. This was shocking to me.
3. So again I had registered complaint vide W9C71100220 and again same procedure as above???
4. I had registered complaint vide W9C71403067. In this visit I had received cell no # 9920378559 for Mr. Abhishekh Nanda, Mumbai Head, and LG Appliances.
After that i tried his number to get but he didn't received my call and also SMS him for the same but he even don’t care to reply for my repeated reminder SMS on 12.07.09 and 14.07.09 respectively.
I faced the same problem of my repeated reminder and now I had come to know that they will not going to remove it. Neither positive feedback from the LG centre, Mumbai Branch nor from M/S Vijay sales, Chembur office has been received.
So it is the problem of the customer like me how to manage it, rather than just understanding the problem of customer. Therefore I had no option to approach you
I would like to bring to your kind information that the manufacturer (LG Appliances) are now bind for advertising their customers (sticker for Ariel washing powder) without any prior intimation of the customer like me for changes in the company make product, bonded rules and regulation thereof are being ended.
Now I request you to kindly look into the matter
Thnx and Rgds
Satish
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