Comp. Vide Request Id no N8C63000360 dated 30.6.2008 (uegent) at 10.00am
Mr Ranjit Service engr came at 4.00 o'clock and noted the same and urged to carry the Fridge at their Sevice station and in turn Standby Fridge shall be provided on 1.7. 2008 at 11.00 am sharp, in view of a function at my home on 4th of july. Mr Manuji Srivastawa (9839900228) also assured for the same.
on 1.7.2008 at 12.30 pm I enquired from Mr Srivastava, who in turn told that the fridge is being carried to your place and reaching shortly. But all in vain. Following tele- calls remain unresponded despite chain of calls at your customer care centre too. I was made to call at 9839601894 (Ms Shashi Incharge of the Area) who noted down my greivance and assured to revert back shortly. But no response thereafter despite my repeated calls and no body picks up the call even. This is the general practice at the centre at all levels. Service Engnr Mr Ranjit (9795436149) has also surrendered with the plea that I have been reminding to Mr Manuj Srivastawa and I can only remind again that is it.
Precisely my complaint remains unattended till date at the time of writing this complaint ie 6.45pm
In view of foreging circumstances I urge upon the Management of the Product to please look into the matter on priority.
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Gandotra
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