This is regarding the manufacturing defect in LG Refigerator Model No:-GL-195NM4/185litres Direct Cool which i purchased form
M/S Sahu Agencies Pvt. Ltd,
Gomti Nagar Branch,
Lucknow.
on 23 march. I have noticed a manufacturing defect related to its working operation, as it is producing some loud (audible) sounds which are mentally disturbing continuously day or night. So most of the time the equipment has to be switched off to put silience in the room.so most of the time this Refigerator is useless for me as it is not working, in the idle (Off) state the freezer water come to condensing pot after overflow of this pot, the whole water from this equipment spread on the floor each day. This is a very critical situation for the customer point of view as you are claiming that LG is the No: ONE Brand
in India. Also you are claiming that your service is No one in India.
This problem was first encontered on the first day of purchasing, on next day i spoke to Sahu Agencies Pvt. Ltd, but they asked me to launch a complaint regarding this problem to LG Care. So i lodged a complaint to customer care & i got a request ID related to this problem. The first request ID no. was N9C51201948, on the behalf of this request no one from LG CARE has visited to my premises. I waited again & again, problem was not resloved till now. I also lodged another complaint on 27june, after one week i got a call from sevice centre that a person will visit your premises, i went my home by taking a half day leave from office, but at last nobody came to my home to resolve my problem. The problem is as it is on the day of puchasing. Please do needful to reslove this issue.
My complete details are listed below:-
About me
Manoj Yadav
C-1/128,
Vishwas Khand-1,
Gomti Nagar,
Lucknow-226010 (U.P)
Ph:-9026379445/9336039522
About Refigerator
Model No:-GL-195NM4/185litres Direct Cool
S.No:-809MLLG027088
Date of purchase:-23 march
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