I purchase the above mentioned product from M/s Rahul Electronics, Goregaon (West) Mumbai on 29.08.2009. The refigrator supplied to my residence found defective and the same was identified by Company represnetative who came for demostration of the product. The representative took the copy of the invoice and assured replacement of the product with 2-3 days. Since then three week have passed but the product is not replaced yet. During these three weeks many calls were made to customer care of the manufacturer and company branch representative Mr Abhishek, Mr Tejas Rane, and also to dealer but of no avail. It seems that Mr Abhishek is no more interested in the matter as he is not picking up the calls of the complainant. Even two compliants has been lodged at the website of the manufacturer but again no action.
Now i am not all satisfied with customer service of the company and no more interested in keeping the product. I shall be glad if the company return my money with interest and all the associated expenses.
0 comments