I purchased an LG 2-door fridge in the Feb' 2008. In September' 2008 it stopped working, the compressor wont start, it wont cool. On 28th September' 2008 at morning around 10am i called lg customer care and informed then about the problem. They informed me that a service engineer will to come to check my fridge. The very same day i received a call at around 5:30pm from the service engineer that he is coming to visit my house. I informed him, we both husband & wife is at work at there is no one at home. So you please come before 1:30pm. This person said ok, and assured he will call in the morning at try the best to come before 1:30pm. The next day again he called in the evening 5:30pm saying he is standing below your appartment. I reminded him that yesterday I had asked him to come before 1:30pm. So he went back stating that he will come the next day before 1:30pm. Next day my wife was on off so i thought even if he comes late it wont matter. But the next day no one turned up. I waited for another day but even on 2nd Oct' 2008 no one turned up. On 3rd Oct' 2008 i called the contact center again and asked the status of my complaint, they informed that the complaint has been closed because the engineer was not able to reach me. So i asked whats next... the person on the phone said... "sir the complaint is closed, you will have raise a new complaint". I was frustrated but i still raised a new complaint. Within 15 mins one Mr. Devanand Ali called me and informed me that my fridge is fine, its because of ice clogging the internal pipe of the fridge the cooling is not happening. He asked me to remove everything in the fridge, turnoff the power and keep the door open. He also asked me to do this in the night and in the morning the fridge should be fine. I thought Mr. Devanand Ali is saying some sensible solution, so instead of waiting for the night, i immediately vacated my fridge, swtiched it off for the next 5-6 hrs. Post which i closed the door and switched it on. This time checked is there the normal compressor functioning sound coming, but i could hear anything. The fridge was dead there was not activity. so i called the customer care and requested them to asked Mr. Devanand Ali to contact me, which he did. i informed him that he will send someone. But no one turned-up. One 4th morning i again called back and asked for a supervisor. I had to take a lot of efforts to get one Mr. Darshan over the phone. Mr. Darshan informed me that he is floor supervisor. I expalined my agony to him and he promised me that he will take this on top most priority. He will get a call done for me from the service center in 15mins and also he will call me back in 15mins to confirm the call. I said ok, its 15mins i will wait. i waited for an hour, but neither i received a call from the service center nor the great Mr. Darshan.
Frustrated i called back the customer care, apparently this time it was a lady on phone, so i could not even should at her. I requested her very politely to get me over to Mr. Darshan. I know she tried her best but Mr. Darshan never came on the line. Instead he forced the lady to speak another lie that he will call me back in 5 mins as he is not in office. I had to bang the phone on her. In 10mins i receive a call from Mr. Sachin that the engineer will only come tomorrow between 2-3pm.
I am amazed by the commitments and the kind of service LG provides, also I would like the stake holders of LG know the quality of their products. My refrigerator konked out in 6 months of running. In other 6 months the warrenty will get over, then LG will tell me "Sir, you not in warrenty, please pay".
Thankyou LG for its amazing products and service. I will never buy your products in my life and will also let others know about my experience with you
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