Below attached is the mail complaint to LG Team and LG MD (Moon B Shin). But as of date no response from LG MD on this.
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Team LG, I am thankful for the worst ever (Pathetic) service I got from a very renowned brand of world in House Hold and Electronic Products. The complaint was attended to almost after one month and 10 days of repeated reminder to LG Call Center and finally after Web Complaint on 25th of Sep 2008.
Further LG service support replaced the defective part with an old used part and in lieu charging for the new one. (Shame of LG, Malpractice of Support, Minting Money and Making Fool of Customer. Customer Belief in LG is at Stake).
This delay from LG service support costed/forced me to purchase a Samsung Semi Automatic machine worth Rs.6500/- (For a middle class person it matter’s a lot). For me the total cost of repair is Rs.6500/- (Towards purchase of new Semi Automatic Machine) Rs 5645/- (Towards repair) = Rs. 12145/-. By spending this much amt I can very well purchase a new Fully Automatic Machine of any other good brand except LG.
Dear Mr. Summit, I am still waiting for your reply for Rs.6500/-. As per telecom I requested you please don’t consider this as feedback for future instead do the justice for Rs.6500/-. Also requested you that if you are not the one who can handle this please advice the concerned to whom shd I speak with on this issue of Rs.6500/-.
Awaiting your reply…. (In case you in India are not the one who can handle this please advice to whom shd I speak or write mail on this at South Korea)
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