To,
Chairmen
LIC Houshing Finance Ltd.
Sub: File no-39218. Housing loan at Lajpat Nagar Branch. Misbehaviour from agent.
Dear Sir,
With profound grief I would like to bring to your notice the harassment that we have gone thorugh. We have done investment in Raheja Atharwa and our loan has been granted conditinal sanction (since ceratin documents are pending)
Our Loan was sanctioned thru agent Ms. USHA NASEEM KHAN in Feb '08 with 50% processing fee waiver with intt. rate of 10.25% & no pre-payment penalty. Since no disbursement has been made till nov '08 we were asked to get sanction reprocessed by Agent Ms. USHA NASEEM KHAN. We were given assurance by her that on payment of Rs . 5618/- and stamping charges of Rs 1500/- (in cash), our loan will be reprocessed. All papers were submitted to her by us.
Agent asked us to get Life insurance cover with Rs 5000/- premium per month, on denying life insurance, She has stopped taking any calls from us. She has original signed papers from us (including certain stamp papers).
On continuous chasing for one week, her husband responded saying that Our laon can be processed only when we submit Rs 17000/- as processing fee. They also stated that they have other important clients to handle with bigger amounts of loan & insurances and they can't waste their time on us.
We requested them to submit our original documents to Lajpat Nagar Branch, response to same is also not positive.
This kind of behavoiur is totally unacceptable, after investing so much of time & money over this agent, we find ourselves cheated & insulted. We have to start re-processing of our loan all over again.
Who will be responsible in case any penalty is levied by builder if our loan is not ready for disbursment in due time.
After such awful experince, we have decided not to have any sort of relationship with LIC in future.
I demand strict action should be taken against such Agents who spoil country's leading institutions reputation.
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