Loan
Pathetic Service

To,

Manager - Customer Service (City Finance)

Hi, this is Sajid Khan working as a HR / Admin Mngr in a renowed Research Company in Mumbai. My wife Fatima Imtiyaz Mistry (Name before marriage) is paying a EMI of 1650 since last 2 years for a personal loan of Rs. 26000 after applying for Rs. 32000. She had an ICICI account from the company from where EMI was being paid. Change in company also effected respectively change in bank. She requested for a form but was told to drop in the office and pay Rs. 560 as processing fees. It was done but still since 7 months a rep comes takes cheques of Corporation bank from her, gives a receipt and disappears until next month collection date. Now when we have decided of paying the rest one time (Rs. 24000/-) as per Citifinance, they have this claim that the amount is high as there are many cheque bouncing penalties. Why was this never told by the rep who comes to her house. moreover 66955389 / 88 / 95 never answers the call. Once Ms. Swati did luckily and she said that penalties should be paid before 21st of April 09 or else further penalty.

Please look into it and clear this mess once for all as Citifinance is making a great mistake by franchising to agencies like this who literally spoils name and give a bad impression of the norms of the company.

Regards,

Sajid Sirguroh

9821255882 (Mumbai)

[email protected]

[email protected]