Dear sir
Really I need a help from your end. My Brother In Law have financed a Car No. DL 3C AD 1653 Maruti 800 in June vide Agreement No CF 1403659 He paid EMI till Octafter that he left the job in Nov. On 12th Feb I talked to Mr. Gaurav who is a collection head regarding the payment of EMI and told him that instead of Sudhakar I will make the payment in cash because he has no job and he can collect the payment in first week of the month before the due date so there will not be any penalty and He will sent me the NOC without charging any penalty through his person when the last two instalment will due and i will pay the cash across the table. He promised me for the same. but in the month of April i talked to Gaurav again and told him to take the entire EMI and issue me the NOC by hand. He discuss the matter in his office and agreed for the same but that time Gaurav met the accident and he told me to make the payment for the month of April and in month of May he will settle the whole amount with out any penalty. I Agreed for the same but from the May onward he never respond my mails and even not my telephone calls. After that i made the payment on monthely basis but now when the last instalment are outstanding your collecting person came to my house and ask for the payment i told him the conversation between me and Gaurav and that time again Gaurav speak with me and told me the payment. I remind him regarding his commitment but now he refuse to fullfill his commitment. and told me that i have to pay the penalty. It is a totally harressment by your staff. Now my trust is totally broken.
I request u to kindly help me and Issue me NOC by hand and collect the Outstanding EMI .
Your company is a group of companies. I don't think this is a good practice.
Regards
Asha Aggarwal
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