Sir,
My consumer no. is J 30928. I had applied for a new connection on 28/2/08 from Jyoti gas at Tripunithura- 682301, Kochi. They had initially asked me to pay 3500/- Rs. which included me to buy utensils from them.
Later when I found out from my husband who is working aborad that I need not buy such things from them I went again to their office and got the balance money. I was told that the second cylinder would be delivered after one month. And they asked me I would need to pay 2000. But again I understand that the cylinder cost is only 850.
The worst part is I had made a request for refill of my only cylinder which is not refilled even once after issue. I have been borrowing the cylinders from my neighbours and running the show while i am here.
The 3 telephone nos.of this agency is always engaged surprisingly enough even after their office hours and holidays which clearly states that this phone is tampered with to avoid customer contacts. Their nos. are 0484-777509, 780588 and 785055.
While I contacted them once over phone they said I have to bring the empty cylinder to their go-down and get it refilled. I am surpised if I have to go to my work in the court or work for Jyoti gas as a delivery man. He also said that people who have booked for 200 days ago have still not got the deliveries.
I was really surprised when my husband was able to get a cylinder for his friend on a commercial vehicle on the spot. More than 10 months from getting my connection I have not got the second cylinder as well asa single cylinder refill.
I wish to bring this to the notice of the company and look forward for help failing which I will need to take a legal course.
Appreciate an immediate inquiry into this matter.
Regards,
Navia Sebastian,
Advocate
High Court of Kerala
9846182047
9447459419
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