Dear Sir/Ma'am
I am a LPG consumer of your company for a long period with Raghu Gas Service, 28-29, Kamla Nehru Maket, Khandsa Road, Gurgaon having Code No. 33-01-3167.
Previously I had two LPG connections with two cylinders each, out of which, one connection, the aforesaid agency an year ago compelled all the consumers to surrender due to scarcity of LPG. Despite mass surrender of LPG, the gas agency is taking more than 30 days to supply one gas cylinder.
This will not be out of place to mention here that people known to the staff and owner of the gas agency are still possessing more than 01 gas connection and also the proprietor and the staff are indulged in black marketing of gas connections as well as supply of gas cylinders.
Whereas this is my personal experience that other gas agencies in the Gurgaon do not take more than 03 (three) to 05 (five) days for supply of gas cylinder to its consumers.
When consumers of Raghu Gas Agency try to redress their grievances with the staff or the proprietor, they behave very rudely even with ladies.
When we ask the reason for the such inordinate delay in supply of gas cylinders, they very curtly say that they have very big consumer base.
In view of the above, it is, therefore, requested that if the agency is unable to handle the number of consumers, the company should take corrective measures to reduce the burden of the gas agency in question and if the gas agency is involved in black marketing then punitive measures are to be taken by the company.
Hope I have made myself very clear and anticipate a quick response from your end.
AND IF NO ACTION IS INITIATED FROM YOUR END THEN I WOULD BE COMPELLED TO WRITE TO MINISTRY OF PETROLEUM INCLUDING RELEVANT HIGH-UPS.
Needless I say that my identity will be kept anonymous.
Yours sincerely,
Rakesh Sharma
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