Luminious
Post purchase services

Hello,

we want to logg the complaint against LUMINIOUS . WE HAVE LOGGED THE CALL ON LUMINIOUS CALL CENTER ON 27.07.09 CALL LOCK NO IS DLI319257 .after 48 hrs ups engg has come but he did not rectify the problem due to non avalibity of parts. he said next day he will come and replace the part.

Next day he has come and told me that battery have a problem and it need to be replace and this replacement will take another 4-5 days. i have contact MR Bakshi (Battery area Inchargh) he also said your battery will replaced after 4 days then i have contact his regional manager Mr sureshand he assured me that on 31.07.09 your problem would be resolved.4 days already has gone . here 10-12 daily power cut.

I am facing lot of problem due to inverter problem. Problem is still unresolved call center is saying problem will take some more time.

You are requested to kindly look into matter because co are playing with consumer and we are helpless.

for your reference we are attaching the mail correspondance

&-- Forwarded Message &-

From: mahesh gupta

To: [email protected]

Sent: Thursday, 30 July 12:27:51 PM

Subject: Complaint ragarding battery

Kind Attention Mr. Suresh/ Mr. Bharat

This has reference to our complaint no. DL/319257 regarding our luminous invertor that was locked on 27.07.09. Noone came to resolve the complaint on 27 july`2009.Someone came on 28 july`09 in the late evening. But he said he did not have the required part i.e. PCB which he promised to bring the next day. Then on 29 july`09 he told us that there was battery problem and he will take this battery for replacement and give a standby battery till that was replaced.

On 30july`09 no one has come till now. We have talked to Mr. Bakshi (contact no.9871555130) and Mr. B.N.Sharma (Contact no.9971300158). They have told us that it will take 4-5 days to relace the battery.

We cannot expect this kind of service from a company like Luminous.

Please resolve our complaint at the earliest as already 4 days have passed and solution has been given.

Mahesh Gupta

thanks and regards

Mahesh Gupta