I bought luminous inverter and battery with 30 months of warranty on 21st July. There was some problem with batter even before 12 months. At the time of purchase, i was told that if battery is having some problem within one year, battery will be replaced. I logged coumplaints in Luminous and one executive visited after around one week. He said that battery is ok but I told him that I am not getting proper backup, getting only one hour with a one fan a tube light. He was not at all ready to listen me. I again logged complaint on 12th July in Luminous and executive visited after one week time. Same story this time as well but this time I forced him to carray this battery for a health checkup. Executive told me that someone will come in next 2-3 days to pick this battery and will provide a stand by option. No body came to pick battery for one week. After around 8-9 days one person came and picked the battery. He provided a stand by option which was giving only 10 minutes of backup. I called Mr. Bakshi in Ghaziabad as executive told me that Mr. Bakshi is incharge of my area. I kept calling 4-5 times in a day to Mr. Bakshi but there was no fruitfull result. Every time Mr. Bakshi said the boy is coming in 2 hours and so. Me and my family including one year old son, faced very hot nights even without a fan. Me and my family was crying but nobody was providing a battery with good backup. After around 15 days I got a battery with ok backup as standby.
I received a replacement for my original battery on 11th August. Executive told me that its a new battery but this is not packed one. And physical fitness does not show that its new battery. This battery is haivng only 5 minutes of backup. I am again calling Mr. Bakshi 3-4 times in a day and he is still having same words, someone will visit in 2-3 hours, while there is nobody.
Below are my complaints number:
DL305593.
DL305608.
DL311069.
Below is contact number of Mr. Bakshi:
91-9871555130.
Below is my contact details and address:
Nitin Kumar
Cell #: 9711009862
SRA-29D, Shipra Riviera,
Gyankhand-III, INdrapuram,
Ghaziabad, UP12.
Please help me out or guide me to proceed ligally. Its more than one month, I am seeing my one year kid is crying due to no fan. Please please help me out.
Thank ing you in advance.
Nitin Kumar,
91-9711001962
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