I own a car bought from First Choice and recommended my brother to Firstchoice. He bought an used Baleno a couple of year back from Mahindra First Choice which is doing good till date and I am very happy for it. Now that my brother decided to go for an additional car and we approached Mahindra first choice Nungambakkam, Chennai. We were diverted to a used car mela and we picked up a Getz manufactured in the year 2006 for a price of 2.7 lakhs with a couple of major problems like "Dashboard was very sticky and in a bad condition and AC was not functioning properly". The dealer/agent (Robert) confirmed in writing to us that he would rectify all the issues and we can go ahead with the loan. We continued with the loan processing and the amount (1, 50, 000) has been debited to your first choice account I believe last Monday (15-Mar) as per one of your agents. There was considerable delay in rectifying the problems and the response was very poor, and even more getting worse than before.,
We had visited Mahindra First Choice Nungabakkam Branch 4 or 5 times week after week and ended up listening to false assurances even from the Manager - kiran. Finally we decided to take delivery of the car on Monday (22-Mar) based on various confirmations that everything would be up to our satisfaction. However, we were not sure of the service and visited Mahindra First Choice on Sunday evening to have a final check. To our surprise, the dashboard was not changed and the AC function was still the same. We decided to call it off with this car as your people were not able to rectify the issues. We then suggested that we go for another car of the same make. This time they sold Hundai Gets 2006 Model GLS for 2.8 with 10K extra even though the model is lowere than the previous selected one (GLE to GLS). We just wanted to get out of this bunch of cheaters from Mahindra First Choice.
Now the Car that we took in 23rd April from Mahindra First choice went break down - due to Fuel pump failure within 3 months of purchase (on 9th Aug)., I don t think Firstchoice is worth anymore when they don t even use thier pre-delivery checklist., and the team has to be really trained on Customer care pre and post sales..., When we tested the fuel pumpo with their friendly tie up TVS Group technicians they informed me that the fuel pump issue was there from a long time and someone had already tried troubleshooting the same., I seriously don t understand how come such a Gaint Pre-owened car seller cheat customers left - Right.,
I would like to hear from any of the higher officials in this issue.,
My contact number: 9940561293.
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