This is my first service, and already, it has been very very dissapointing. The bare minimum of washing the car and cleaning the inetriors were NOT EVEN TRIED, forget done.!! I am sure a company trying to scale up on J.D. Power has enough water in stock to wash the cars!!!. but havn't put in any effort for customer satisfaction.
As expected, I got a call from the service desk post service, asking me if I was satisfied, ..any my answer is NO, then and now.
What's worse, someone posing as the "Relationship Manager" called back as promised to pick up the car the next morning (today), to hide his team's inefficiency and carelessness and as expected.. no body came or called to pick it up.. I am not surprised, as I am sure its the management's misleading tactics and cold attitude to customers. Sorry, but my claim to JDPower, is a total 0 for you this time.
0 comments