Dear Sir,
I ve a brand new Scorpio LX 2008 (TN 02 AE 0682) from GMS automobile and hardly used it for 3000kms when suddenly one day it stopped moving. The service guys arrived one day late and checked the vehicle and said they have problem in diesel tank and need to tow the vehicle to their garage.
One day later they said that the diesel tank has corroded due to faulty diesel and need complete change of the tube costing Rs.5000/-. This change would not be covered under warranty.
This came as a shock and after requesting, the service manager agreed to reduce the price of service and charged Rs.4000/-. The agreement was that the tank would be emptied and 10litres of diesel would be filled by the service guys for which payment has to be done separately. The vehicle was sent back through a THIRD PARTY driver who took more than half a day to reach our place which is 29km away. Every time I called, the driver said he is on his way.
Later at midnight, the driver called and said the Diesel got over and the car is stuck in the middle of highway and he needs to fill it up. It was a callous attitude on the part of the driver and the management to send the vehicle without filling up diesel.
Also, I dont know what type of diesel and from which petrol bunk he filled up. This is very important because I fill up my diesel in our own petrol pump and no where else. The important questions that remain unanswered are:
How can my diesel tank pipe get corroded if I use quality dieself from a known petrol pump? That too for a brand new car which has clocked 3000KMS?
How can the GMS motors be so callous in sending through a driver who is irresponsible? When the complaint is due to DIESEL how can they send the vehicle without diesel through an irresponsible driver?
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