I HAD BOOKED TWO ROOMS FOR TWO FAMILIES IN HOTEL AT GOA THROUGH MAKEMY TRIP ON INTERNET AND ON TELEPHONE. THE HOTEL AND FACILITIES SHOWN AT THE TIME OF BOOKING IS AS UNDER: BREAKFAST, ONE AC SUITE, PICK UP AND DROP FROM STATION/AIRPORT, USE OF SWIMMING POOL, TWO HALF DAY SHIGHT SEEING, TEA/COFFEE MAKER IN THE ROOM. I HAVE RECEIVED THE CONFIRMATION OF THE SAME ON MAIL ID AND PAYMENT IS DEDUCTED ACCORDINGLY. BUT TO MY SURPRISE WHEN I REACHED HOTEL SUN VILLAGE IN GOA, THE STAFF THERE REFUSED TO PROVIDED US TWO HALF DAY SIGHT SEEING AND TOLD US TO CONTACT TRAVEL AGENT. MY MRS. CHITRA HAS PHONED ON TOLL FREE NUMBER TO MAKE MY TRIP AND THE SAME WAS ANSWERRED BY ONE SHIVANI, AFTER LONG HOLD SHE HAS INFORMED THAT MAKEMY TRIP HAS NEVER INCLUDED TWO HALF DAY SIGHT SEEING. MY WIFE EXPLAINED HER THAT WE GOT THE PRINTED VOUCHER WHICH SHOWS THE SAME.BY AFTER SOME RUDE TALK SHE ASKED FOR SOME TIME AND DISCONNECTED. AFTER SOME TIME WHEN WE HAVE NOT RECEIVED ANY REPLY MY WIFE CALLED THEM AND THIS TIME ONE NAMED POONAM ANSWER AND SAME THING HAPPENED AS IN CASE OF SHIVANI. THIS TIME EVEN HOTEL PEOPLE HAS FAXED THEM VOUCHER AND SPEAK TO THEM THAT THE SIGHT SEEING IS INCLUDED, BUT THEY REFUSED.
I HAVE THEN REGISTRED THE COMPLAINT WITH CORE.NIC.IN AND ONLY RECEIVED MAILS FROM MAKE MY TRIP ASKING ME FOR SOME TIME. BUT AFTER THREE MONTHS I HAVE RECIEVED ANY COMPENSATION OR AFFIRM REPLY FROM THEM.
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