Hi
I own Maruti Esteem vehicle vide reg. number HR 26 AF 7899 in name of Ritu Sanghi.
I had given my car for repair (Body Workshop) to Maruti Dealer ABT Maruti at Guindy, Chennai on 14th August; On confirmation and after hearing from them when I was supposed to take the delivery of the vehicle on 23rd of August suddenly I was told that battery is not working and also not even getting charged and has to be replaced immediately. I am sure the vehicle was mishandled because at the time of receipt of vehicle no such problem was reported. (Also surprisingly no such problem in regards to battery/earth leakage was diagnosed in car service done on July 14’ SO I doubt that service quality is also very poor)
Now, as the battery was bought very recently I contacted Exide Battery people and after some diagnosis of vehicle they informed me that problem lies with the Vehicle Body and there is some earth leakage in the body which is not allowing the battery to get charged fully. On 24th August, on Contacting Maruti Service centre and requesting them for a solution, they removed and disconnected the stereo systems i.e. removed it from the dash board saying that earthing problem is because of the Stereo System as there is some leakage and has to be repaired/replaced. Immediately I was asked to contact another company called “Nippon” for this issue and I was given one number which is always no reply. i.e. 044 28364114.
I had requested One of senior Manager Mr. Vivek @ Maruti ABT Guidy, Chennai and reported the same on 25th August and he also told me that Nippon people are the right people and they can not help it.
When I had bought the OEM fitted vehicle from Maruti, why I should be redirected to some unknown company and why Maruti should not take the responsibility of getting the issue resolved. Moreover I have been unable to call up any Nippon because of incorrect information. I also called Maruti Anytime help number i.e. 18001800180 where I was given two numbers 09811888207 (Wrong number) and another number 09899896960 (No reply)
I am surprised on the service quality offered by Maruti and would like to speak to any of your customer care manager before registering a complaint with H'nble Consumer Courts of India.
My belief is already shattered with Maruti and I am sure I am not in a position to recommend the products to any body in our network.. It is a shameful and irresponsible services response form Maruti Udyog limited.
Please take immediate action against the same and give me a solution. I do not want to contact and visit Maruti ABT Guindy Service centre any more because of poor handling and service quality.
Regards
Ritu Sanghi
91 98840 54104
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