We walked into RNS motors, Tumkur road, Bangalore with intention of buying a car (ALto, wagon R or Swift). Mean time we had Maruti 800 which we want to get it exchanged for new one. The concerned executive did everything right till we decided and frozen on the model. mean time we sold our car to same truevalue outlet and car was valued at Rs 45000/ rs 10000/- (exchange bonus). It may be noted, our Rs 55000/- was with the dealership only. The executive told us to get the DD and she will raise the invoice. My wife working in public sector bank applied for loan and as the executive promised that she can raise invoice only if it is before end of the month, my wife requested the staff and get the DD next day. in between, To get the DD my wife was suppose to submit, Receipt of Truevalue which the executive promised to deliver at my work place. But inspite of my waiting for 3-4 hrs, the executive never turned up but during the whole duration kept on promising she will come (that too, my wife was calling her). my was totally desperate and frustrated. My wife only manged to arrange for all papers and got the DD ready. when the same was communicated to executive she told she cannot raise the invoice and ask her GM. The gentleman never bothered to listen about our concern and he simply replied he cannot make the invoice.
My question is: whether dealer dont take the ownership of acts of their executives.
There was no need for the dealership to ask us to raise the DD (taken under loan) when they can not deliveror raise the invoice that too our Rs 55000/- is with them.
The gentleman (GM sales) never try to understand the humilation we have undergone and we are in fix as DD is already taken in the dealers name, and to cancel my wife has to undergo lot of procedures.
The dealership is taking the advantage of the situation and not responding to our grivence.
request this forum, to suggest methods and means of handling this, customer humilation by this dealership.
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