From :
Avadh Bihari Lal Gupta
186/16D- Arya Puri, Muzaffar Nagar (U.P.)
To
Maruti Suzuki India Ltd.
Sub: Complaint against Modern Auto Mobiles, Ambala (Hariyana) regarding my harassment & delay in repair of my accidented Maruti Esteem Car No. U.P. 12H-4646 under Policy No. 4570728 Dated 05.09.2008
With reference to above, in continuation of my Telephonic Complaint No.4780469452 Dated 26-03, it is to inform you that my Car meets accident near Narayan Garh in State of Hariyana. After accident, I having trust on your slogan “Hassle-Free insurance, taking care of the repairs & ensuring quick transaction at your dealer workshop throughout India”, I manage to send my car at Modern Auto Mobiles, Ambala for repair which is lying there w.e.f. 06.02.2009 & till date not delivered to me after repair. I visited Ambala three times and made several phone to the workshop but with no result. I am suffering heavily & daily arranging taxi.
Kindly take care of my Car and arrange to get it repaired soon either by Modern Auto Mobiles or by shifting same to any other Maruti dealer workshop of your choice or advice me what to do in this situation. I am your old customer, having Maruti Insurance w.e.f. 2003. I hope and trust that the company will solve my problem & will take care of the repairs and ensure quick transaction and prove the above slogan true & will maintain my confidence in Maruti Insurance & Maruti Dealership.
Copy to Modern Automobiles.
Date : 31.03.2009
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