This is regarding my car Maruti Suzuki 800 Regn No. UP 32 BT 7817.I got the insurance done from KTL Lucknow Faizabad Branch for the period Mar07-08 and along with that I got a Free Service Voucher and was told that it can be utilized any time.
I decided to utilize that voucher on 15th February and called up KTL Semra Chinhat and spoke to Ms Kalpana asked her to send a person to pickup the car from my residence I was told that person will pickup the car and the driver came at around 1800 hrs for pickup.
I told him about all the problems in the car and that one of the punctured tyre has to be repaired. I was assured by him that work will be done satisfactorily and you will get no complaints and also you will get the car back by 16th Feb afternoon and you will get a call regarding any spare parts to be put.
I got a call in the morning and was told that approx Rs 2000 will be charged for repairs.
I told him that do only those things mentioned in the voucher that is
1.Cleaning and washing
2.Tuning
3.Dashboard Polish
4.Wheel Balancing etc
I called up again in the afternoon to check the status of the car. And I was told by Ms Kalpana that car will be delivered by 1600hrs. I received the car but with following defects. Its central locking system was not working and car was very dirty from inside. Stains were there as it is. It seemed that nothing was done no cleaning nothing. And puncture was also not repaired. I told the person regarding the same and he gave a very casual reply that you can get it repair yourself. I was very angry. I called up Ms Kalpana and I got no answer from anyone at KTL.
This shows a very casual attitude of the staff of KTL and I think that we should stop dealing with KTL.
Next thing what I want is to get my central locking repaired by them. Their service centre is approx 40kms up and down from my residence and they have to compensate me for the petrol.
Javed Rizvi
20/119 Indira Nagar
Lucknow
0 comments