Dear sir
I am having a wagon R LXI (Model Car No DL 2C P 3869) ) & this car was given to M/S Rahul Motors (Adrress: A-59 SECTOR 80, NOIDA JOB CARD NO 0009971 dtd 23.07.09) for running repair since car was having poor pick up.
After waiting for the whole day, this car was delivered to me & I was told that injector cleaning could not be done since the chemical being used for injector cleaning is not available. I asked them to set the injectors in the vehicle as it is.
I was told that this cleaning will be done next day. I was told to take delivery of the car & it was assured to me that the next day person from the service center will come to collect the vehicle so that pending job of injector cleaning is completed.
During test drive of the car, I told service advisor that smell of petrol is there in the car & sensed that something is wrong. But i was assured that everytghing is fine.
I drove my car home but I was suspecting some fuel leakage since sitting in the car was like a hell because of the smell.
Next day morning, servicve advisor came to collect the vehicle for pending job of injector cleaning. I pointed out the same problem agian & asked him to check. After checking, he told me that there is fuel leakage near injector & he wlll fix this problem.
As soon as, car was started, it caught fire because of this leakage. Fortunately, we found a fire extinguisher nearby & this fire was controlled in some minutes but till the time, its wiring, air filter & many other parts were damaged.
It was really a great shock for me & I asked M/S Rahul Motors to replace all the parts free of cost. Vehicle was towed away to the service center & he just repaired the car by putting tapes on the burnt wiring so that car may get start. I asked him to replace all other parts also but he was making excuses & refused to change other parts by saying that these parts are not available with him
Still I feel a great risk while driving the car since there are so many joints in the wiring & nobody knows when this wiring will get a short circuit which may cause another fire in the vehicle.
All other parts are still in the same condition till date.
A complaint was lodged with Maruti customer care (complaint no 6806075519 dtd 24.07.09) but till date I have not recd any feedback from Maruti even.
I will request you through this e-mail to help me out so that i may get the proper compensation for this & get my car repaired for all the damages due to this.
Looking forward to hear you very soon & thanking you in anticipation
Thanks & best regards
Arvind setiya
Mob: 9350549390
0 comments