To,
Managing Director,
Maruti Suzuki Udyog,
India.
Subject: Complaint against Bobb Motors Authorized Service Station, Firozpur.
Sir
I am a regular customer of your brand since 1997. first I use your maruti omni & after that I use your maruti 800, and now I am using your maruti zen . in the last 10 years I am satisfied by your service. But now I am sorry to say that some of crumpet persons are entered in your group like Bobb Motors, Moga Road, Near BSF Headquarter, Firozpur Cantt in the state of Punjab.
On the day of 8-9-07 some salesman com to at my door and give me the schem for servicing for my car in just Rs.399/- for 8 times free service. I am impressed by the salesman so I bye the same. When I get the first service by the bobb moters he will create a bill of Rs. 940/-(nine hundred & forty only). In this bill he will add Rs. 30/- (Rs. thirty only) for break oil & Rs. 125/-(Rs. One hundred &twenty five only) for weight & Rs. 50/- (Rs. Fifty only) for camber adjustment. Sir These are the false additions in my bill because on the day of 14-10-07 I fill the brake oil in my car & sir on the day of 6-10-07 I change my cars front pair of tyre at that time I alien & balanced all the five tyre of my car and I know that no nead to adjust my car’s chamber. When I toke with the owner (Mr. Ashok kumar- Bobby) for this he said “ Humney to kiya hai ye kam aur hum to iskey paisey bhi lenge. Humey atey hai pesey nikalwany” after the argument I pay the full amount of the bill. After that when I request to give back to me the changed parts of my car to me he refused and said the old parts are our property and no any of them give to me. After that when I start my car the parking lights are not in working hear I tell you these are in working condition when I give my car to the work shop. The owner say to my “kal lana aaj humara electition nahi hai” . Sir after a day I am again visited to the workshop but the same problem is not settled down. Sir I visit in the workshop four times but the owner are said to me today (the 24-10) that no elicitation we have.
After gatting the harassment I registered a complaint against the owner in police station & if they are not satisfied me then I have knock the door of consumer court
I am sorry to say that those people who are not provided the basic facility in there workshop how can you certified them. In this workshop no room or space to sitting for customers & no vacuum cleaner for cars. No trained foreman or mechanics. No required staff.
Sir, I think if these type of authoresses service station age exist for a long time then your permanent costumers are not associate with you forever.
Yours old costumer
Vikash Grover
ES 29/171, Malwal Road,
Firozpur City. Pb
01632-501555
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