To,
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015
July 16
Subject: Anti-consumer practices by Maruti Suzuki through its agent Mohan Motor Udyog, Kolkata
Dear Sir,
Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been appalling. We purchased on April 9, a vehicle of type Swift/Diesel/VDI of colour B. Red with Chassis No.: 222289, Engine No.: 1006035, License plate WB 02 X 5702, from your authorized dealer Mohan Motor Udyog. The car was handed over for repairs to Mohan Motor Udyog on date 23/7. This workshop is situated in an area without proper roads where even perfect cars would be damaged. I fail to understand why an auto workshop should be allowed in this area by Maruti. After facing several delays and going through a lot of harassment over a period of about 6 months, we were finally told by their technicians – Feroze and the workshop manager, Biplab Roy, that the car was ready. They had raised a very high bill of Rs. 93137/-. At the workshop, we found that the car had not been repaired completely and there was a sound from the injector. We were finally able to pick up the car a week later, the week of 21st January.
On July 6, the car got overheated and the coolant tank became empty just a day after refilling. We sent the car to Mohan Motor Udyog for repairs. On being informed by Mohan Motor that the car was ready to be picked up, our representative went to pick up the car on July 16, but found that the car is not taking start, and releasing a lot of smoke. The car is not in driving condition. Instead of fixing the problem, Mohan Motor had done servicing of the car. Overall, Mohan Motor has been highly negligent and given very poor customer service, and a bad name to your group.
Such quality of service is highly unexpected, especially from a reputed company like Maruti. Our group of companies has favoured Maruti cars since its beginning but with these developments, we have lost total confidence.
Compelled by your actions, we are pursuing this case in Consumer Court and other forums.
Sincerely
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