I would like to bring to your notice that, I am being facing problems with Maruti Udyog Ltd. for their pathetic service & product sold to me. I bought a Swift Diesel VDi Car on 29th March 07.
Incident # 1 - March 07 - Purchase Delivery Issue
Complaint # 357421 lodged with Maruti Udyog Ltd in March 07, this was regards to my booking of the car & not providing the booked colour, further delay in giving me the delivery of car. I had to visit their Mumbai Regional Office & write various communications to them.
Incident # 2 - June 07 - Black Smoke Problem
Complaint # 396359 lodged with Maruti Udyog Ltd in June 07,
After the 1st Service the vehicle started giving problem of Black Smoke,
20-June 07 gave car to show the problem at spectra Motors vide Job Card JC07005695, They gave back me the car giving in writing on the service Invoice that the diesel used is mixed with Kerosene as such balck smoke, based on that I visited the petrol pump to get the density checked & found no issues with the diesel quality & density.
Further again went back to Spectra wherein after 10-15 days they came out with investigation the injector of the car needs to replaced to resolve the black smoke problem and the injectors were replaced by Maruti Udyog. They also suggested me that I don't use Hi-speed/power Diesel for my Car, if so then why Maruti does not state this when the consumers buy the car.
Incident # 3 - Paint Mismatch & bad handling of car at Service Centre
During the month of Jul-Aug my Car was given to Spectra for minor repair for denting of bumper & minor dent on the running board. While given the car was given for body shop work following problems was faced.
1. The colour painted was not as per the original company colour of the car, there was a mismatch.
2. The car was dashed near the fuel lid & was delivered to me in the same condition. Further on bringing to their notice it was repaired.
3. While washing the car the left mirror was broken.
4. The parcel tray was damaged during the body shop work.
Incident # 4 - Black Smoke Dec 07
Complaint # 533010 lodged with Maruti Udyog In Dec 07 I again faced a problem of Black Smoke, I again showed the car to Spectra Motors & they changed some Coolant hosh pipe (sorry I am not familiar with the technical term) & said that was the reason for black smoke.
Incident # 5 Mismatch in Colour & delivered the car without proper testing.
Complaint # HT20080403_0000002917, In 2nd week of Mar 08 I had given my Car to Spectra Motors for body shop to get my right side rear door dented & painted as there was a minor scratch & dent due to brushing the car by a TATA 608 vehicle while parking, Spectra Motors completed the work, however the colour was not matching with original paint as there was a mismatch in colour, Also while giving the delivery of the car the said door was not fitted properly from inside & also the front bonnet & fender was rough polished.
Incident # 6 - Black Smoke Problem Mar 08.
Complaint # HT20080403_0000002917, Again I gave my Car to Spectra Motors for the Black Smoke Problem, now they again checked the car & further said that there black smoke problem is beacuase of Deisel Quality,
In the above scenario, I am really gone mad & frustrated managing all the issue & till date not received a single letter from Maruti Udyog Ltd, irrespective of the fact that I have sent almost 7 full pager letter to them & visited thrice their regional office at Bandra. I am almost having a monthly 4-5 visit to Spectra Motors to get resolution for my Car.
I am really not able to understand how can Maruti say that the black smoke problem is due to Diesel quality, if such then the problem should be in all their diesel car, also then why at the start Maruti (1st 2 complaints) had done the earlier repairs & now stating that its diesel problem.
Its also incorrect that a company which manufactures Cars can't match the colour which is done by their own service centre, I can understand once but each time you give there is colour mismatch problem, then why should they bring such colour products.
I would like to beg to you to get me justice for the kind issue & problems I have faced & a necessary action against Maruti Udyog. I am frustrated with the product & the service Maruti has given
Regards
Shailendra S. Rajeshirke
Mumbai
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