MY SWIFT DZIRE WAS PURCHASED IN JUNE FROM RANA MOTORS, DELHI.
THE 2ND SERVICE OF MY CAR WAS DONE IN FEBURARAY/ MARCH AND SINCE THEN THE MIEAGE/ AVERAGE MILEAGE OF MY CAR HAS FALLEN FROM 19KM/L TO 12.5KM/L FOR OUTSTATION AND WITHIN CITY FROM 15 TO 10KM/L. INSPITE OF THE REPEAT SETTING BY RANA MOTORS. AS I WAS INFORMED ON MY IST COMPLAINT TO THEM THAT THE SETTING WAS DISTURBED AND THE CAR WAS DELIVERED TO ME WITHOUT CHECKING THIS POSITION WHICH WAS DISTURBED FOR THE RESON BEST KNOWN TO THEM. HOWEVER EVEN AFTER REAPEATED COMPLAINTS THEY HAVE NOT BEEN ABLE TO OR THEY ARE NOT SETTING IT PROPERLY FOR RESONS BEST KWON TO THEM, AND THEY ARE WAISTING MY VALUABLE TIME EACH TIME SINCE I AM HARD PRESSED FOR TIME DUE TO MY BUSY SCHEDULE. NOW MR. SRIVASTAV, GM, RANA MOTORS HAS AGAIN ASKED ME TO BRING THE CAR TO THEIR WORK SHOP ON 3-7 (TOMMORROW).
A PROPER INSPECTION OF CAR IS REQUIRED TO BE DONE BEFORE DELIVERY -NOT BEING DONE.
THEY ARE SUPPOSE TO VALUE THE TIME OF THEIR CUSTOMER, WHY SHOULD THE CUSTOMER WASTE HIS TIME FOR NO FAULT OF HIS AND WHY NOT A HEAVY PENALTY BE PUT ON THEM FOR THE TIME AND HAARRASMENT AND UNNESSCARY TENSION AND WASTE OF CUSTOMER MONEY.
RAKESH JAIN
CC. : MD- MR. JAGDISH KHATTER- MARUTI UDYOG LTD, GURGAON.
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