Maruti-zenEstilo
Delibrate cheating & carelessness

Dear Sir,

I want to draw ur kind attention towards the act of delibrate cheating and carelessness from one of ur True value Dealer named "Hoshiarpur Automobiles" in Punjab.

I bought a Zen Estilo in the month of oct-07, with a Himachal no-HP-19B-7121

They assured me to provide the 2nd key on the very next day and documents transferred on thename of owner with in one

month.

2nd key was not provided till after two months, when i contacted the manager he replies to get a duplicate from the market by ur own, then with the interferrence of MD of the co. keys were provided, last three days back.

Then i demand the documents status, they replied still it is pending bcoz himachal vehicles can't be tranferred to punjab,

moreover in u cant transfer the ownership of already transferred vehicles in Hoshiarpur,

They asked me to transfer ur vehicle in Mansa District with a fake address

I refused to do so, then they asked vehicle can be transferred on ur name and address but registered in Mansa District.

I refused it again.

yesterday i urged them kindly u take back ur vehicle and refund my money or provide me another vehicle of punjab no.of same cost

They said we will re-evaluate the vehicle and u have to pay extra money for that bcoz u hv used our vehicle for last four months.

IT IS THEIR FAULT THAT THEY HAD NOT INFORMEDME IMMIDIATELY ABOUT THE STATUS OF DOUCUMENTS, SO THAT

WE CAN SOUGHT OUT THE MATTER IN THE BEGINING BUT THEY DELIBRATELY PULL THE MATTER

LONG, SPECULATING THAT CUSTMER WILL HAVE NO CHOICE IN THE END.

Other features of their service

vehicle given to me was without antenna.

no warranty was given for one year.

NOC not obtained

Documents still pending

always try to misguide and befool the custmer.

The whole matter is in now ur court kindly refund my whole amount or provide me a vehicle of same cost.

The same is also lodged with complaint no 561841

Regards

Sandeep Sharma

Mgr-Business Development

Capital Local Area Bank Limited

'MIDAS Coporate Park'

3rd Floor', 37, G.T.Road

Jalandhar- 144 001

Cntct: 0181-505 1111

Mobile:09876706657