It is with great agony that I wish to bring to your kind notice again the callousness shown by your dealer / company about my above said complaint. I had purchased a car (Zen –Estillo vxi model, superior white colour) from your showroom (ms CM auto sales (P) ltd., Chandigarh road, Ropar) on dated 23.02.2009.I had deposited Rs 351889 /- with your dealer (Rs. 10000/- as booking of car and bank draft for Rs.341889 /-). I had received bills from your dealer for Rs.338234/-(Car bill Rs. 326987 Insurance Rs.10867/- Temp. No. Rs.380/- = Rs338234/- ) and refund cheque for Rs.11895/-on dated 16.03.2009 (after 21 days) instead of Rs. 13655/- (Rs.351889.00 – 338234.00 = Rs.13655.00) which is less Rs. 1760.00.
On 18.03.09, the executive /representative from CM auto sales (p) ltd had come to me and said that we had not given full amount car bill to any one, its our policy, and also said from this you saved registration fee from the Govt. Is it not a National loss?
In spite of my repeated telephone calls, no concrete action has been taken yet to refund the amount. I can hardly believe that a International auto company like yours which is reputed for its honesty, efficiency and quality should be taking so much time in doing the needful.
Is it encourage customers to patronize ur company?
Is it promote a fair n cordial relations between customers and your company?
Is it create confidence in customers about the company?
Is it yours standards n commitment to the customers?
Is ur advertising, literature n staff not misleading the customers?
Is u deal quickly n sympathetically?
Is your handling system of complaints promptly?
Its totally mental agony, harassment and wastage of time and money for me.
I again have every hope that you will take a prompt action and oblige
Therefore I request you again that refund my balance amount i.e. Rs.1760/- to me
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