Sir,
with reference to the mail attached below, i would like to request maruti for assistance.
my vehicle had hit a pot hole at 2500kms. I didnt have any problem after that. But i mentioned it during my second service at 2500kms. The dealer did wheel alignment. From that date till today, the vehicle is pulling towards one side. I have visited the service center 12 -15 times till date from august.last week from 15 th to 20th nov, the vehicle was in service center.now the pulling has changed from right side to left side.
My mail below to you on respective dates will support the problem
Also, i had problem with driver seat alignment, manufacturing defect, from beginning, which was rectified after so many visits to your showroom, during which i was convinced.but at last i approached you. And it was replaced with new one.
i have spent one tank of petrol for leaving the vehicle to service center and three spares were replaced for which i spent Rs.4600. In spite of everything, the pulling didnt stop.after spending lakhs to buy and if the performance of the car is not satisfactory, i think the best option is to surrender it for free to you. The service center manager and his team is really good and their hospitality is excellence. But at the same time, i expect value for my money.
I AM NOT READY TO SEND MY VEHICLE TO SERVICE CENTER AGAIN, WITHOUT YOUR ENGINEER ATTENDING AND ANSWERING MY QUESTIONS.I HAVE ALREADY VISITED MORE THAN 12 TIMES FOR THE SAME PROBLEM AND AT LAST KEPT THE VEHICLE THERE FOR 5 DAYS CONTINUOUSLY.
i would like to know, why did not the vehicle have any pull after the incident of puncture and WHY it started Only after service?
I have produced the vehicle whenever theysaid to...
the problem is same?
and i have been driving and completed another 2500kms and days are passing.
I NEED MARUTI SERVICE ENGINEER TO INSPECT THE VEHICLE. KINDLY ARRANGE FOR IT SIR.
I WILL TAKE DELIVERY, ONLY AFTER ALL READINGS OF WHEEL ALIGNMENT ARE SHOWN NORMAL AND PERFORMANCE OF THE VEHICLE IS SATISFACTORY.
OR ONE MORE OPTION IS, YOU CAN SEND THE VEHICLE BACK TO GURGAON PLANT FOR WHICH I DON T HAVE OBJECTION.
or else, i will surrender back the vehicle in a surrendering ceremony to the dealer itself, if the response is poor or the problem is not sorted out..
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RE: Enquiry About Service/Problem in Vehicle CRM:0039000002550 Saturday, September 25 2:32 PM
From: "ATM Queue" View contact details
To: "Senthil Kumar"
Dear Mr. Kumar,
Thank you for your e-mail.
We regret the inconvenience caused to you.
We wish to inform you that we have already forwarded your issue to the concerned department. You will hear from us soon.
We appreciate your co-operation in this matter and thank you for your patience
Please feel free to revert in case of any query or clarification.
Regards,
ANY TIME MARUTI
(Call- 9910202020 or Toll Free-1800 1800 180)
International Toll Free Numbers:
1866 527 5698 (From USA and Canada)
0800 0852247 (From UK)
Please visit us at http://www.marutisuzuki.com
003
==============================
From: [email protected]
Received: 9/25 8:18 AM
To: ATM Queue
Subject: RE: Enquiry About Service/Problem in Vehicle CRM:0039000002550
sir, i would like to know the normal wheel alignment readings for my new zen estilo vehicle from your side.pl dont refer to dealer here.i wanted it from company.waiting for your reply
Dr. R.Senthil kumar
=========================================
From: ATM Queue
Subject: RE: Enquiry About Service/Problem in Vehicle CRM:0039000002550
To: "Senthil Kumar"
Date: Tuesday, August 24, 7:01 PM
Dear Mr. Kumar,
Thank you for visiting our website.
We regret the inconvenience caused to you.
We wish to inform you that your query requires physical verification of the vehicle, we advise you to visit the nearest Maruti Suzuki authorized workshop or Maruti Suzuki authorized service station they would be able to help you. In order to get details regarding the Dealer Workshops or Maruti authorized service stations, please visit the following URL:
http://marutisuzuki.com/dealer.aspx? cid=02&sid=KT&did=Service
Please feel free to revert in case of any query or clarification.
Regards,
ANY TIME MARUTI
(Call- 9910202020 or Toll Free-1800 1800 180)
International Toll Free Numbers:
1866 527 5698 (From USA and Canada)
0800 0852247 (From UK)
Please Visit us at http://www.marutisuzuki.com
005
=========================================
From: [email protected]
Received: 8/24 9:17 AM
To: ATM Queue
Subject: Enquiry About Service/Problem in Vehicle
Dear Admin,
senthil kumar has poted enquiry
Name senthil kumar
Email [email protected]
Address 311, f block, 10th cross, 20th main, shakar nagar, bangalore-92,
City BANGALORE
State KARNATAKA
PinCode 560 092
Phone Number 9844984899
Model Maruti Zen Estilo
Model Varient SELECT MODEL
Registration Number KA-04 MH 0514
Enquiry About Service/Problem in Vehicle
Dealer City
BANGALORE
Dealer Name
0201-MANDOVI MOTORS
Dealer Address
17/A-2&3 IND.SUBURB.IIND STAGE, GORAGUNTEPALAYA, TUMKUR ROAD . YESWANTHPUR, BANGALORE - 560 022
Date of Purchase of vehicle
22/03
Total Kilometer Covered
5000
Enquiry
sir, i gave you a msg on 22.8.2010 regarding steering whell improper alignment and seat rail problem.i didnt get any reply so far.
Thanks & Regards,
senthil kumar
==============================
Dear Mr. Kumar,
Thank you for your e-mail.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.
We are immediately forwarding your issue (Case Number: 9701794541) to the concerned department. You will hear from us soon.
Please feel free to revert in case of any query or clarification.
Regards,
ANY TIME MARUTI
(Call- 9910202020 or Toll Free-1800 1800 180)
International Toll Free Numbers:
1866 527 5698 (From USA and Canada)
0800 0852247 (From UK)
Please Visit us at
SE-S2
003
==============================
From: [email protected]
Received: 9/22 8:19 AM
To: ATM Queue
Subject: Re: FW: RE: Enquiry About Problem during purchase CRM:0032000013430
purchased from:
MANDOVI MOTORS PVT. LTD.-40/4, LAVELLE
40/4, LAVELLE ROAD
Ph #: 080-22293434, 22293249, 41503902,
Fax :41151515
Email: [email protected]
Pin Code: 560001
Serviced by:
Mandovi motors,
Gorugontepalya, industrial sub -urb,
2nd stage,
tumkur road,
yeshwanthpur,
bangalore-22.
==============================
On Tue, 9/21/10, ATM Queue wrote:
Dear Mr. Kumar,
Thank you for visiting our website.
We regret the inconvenience caused to you. We request you to kindly send us the name, location or code of the Maruti authorized service station or dealer workshop whom you have contacted regarding this issue last time. This will help us to resolve your complaint at the earliest.
Thanking & assuring you of our best services at all times.
Please feel free to revert in case of any query or clarification.
Regards,
ANY TIME MARUTI
(Call- 9910202020 or Toll Free-1800 1800 180)
International Toll Free Numbers:
1866 527 5698 (From USA and Canada)
0800 0852247 (From UK)
Please Visit us at
001
==============================
From: [email protected]
Received: 9/21 9:31 AM
To: ATM Queue
Subject: Enquiry About Problem during purchase
Dear Admin,
senthil kumar has posted enquiry
Name senthil kumar
Email [email protected]
Address 311, f block, 10th cross, 20th main, sahakar nagar,
City BANGALORE
State KARNATAKA
PinCode 560 092
Phone Number 9844984899
Model Maruti Zen Estilo
Model Varient SELECT MODEL
Registration Number KA04 MH 514
Enquiry About Problem during purchase
Enquiry
Dear sir, I bought a new zen estilo vxi from mandovi motors, lavelle road on 22.3.2010.KA04MH514. From the time of purchase driver"s seat doesn't get locked properly and whenever sudden brake is applied, seat moves front and back.also the seat was positioned crossly.i have mentioned it during first and second service with yeshwanthpur, gorugontupalya.but it was not sorted out.so I approached wilson garden service centre on aug 18th. Mr. Biju told me that it is during seat fabric fixing, seat was mis aligned.but then I again approached yeshwanthpur service station and Mr.gajendra sunil also mentioned the same reason and he told me that he will get the left rail replcaed.on 16th september, it was done.but the problem didn't solve. So the mechanic hammered the rail and got it fixed.now the seat is disoriented and I approached accessories section person Mr.suresh and prabhu as advised by Mr sunil.they inspected the vehicle in the presence of delivery mangaer Mr.shiv on 20th sep 2010 and spoke to Mr.sunil and advised him to replace the seat and assured me the same. But mr.sunil told me he will replace the other rail and rectify it.i have attached a photo of the seat, in which you can see the disorientation as well as the bend in lever. Since the problem was during delivery itself, I request you to replace the complete set of driver s set, instead of experimenting part by part and annoying me.i have visited the service centre on 11th, 18th, 25th aug, and 1st, 8th, 16th and 20th sep.in this regard. You may please understand the cost and time involved. Also the maruti company has sent the left rail (painted black) which is a part of Lxi model.when I have paid for vxi vehicle and it has manufacturing defect, I expect the same metal coated finish rails.so pl, order mentioning the vxi model vehicle spare. If again and again, I will be called and convinced changing one portion and sending me back, without replacing with new seat set, I would prefer to surrender my vehicle to Mr Ashok, the manager who sold me, at free of cost soon. A mail in detail has been sent to maruti already, sir.
Thanks & Regards,
senthil kuma
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