This is the advise to all the Students/Persons, who plan to go to abroad (USA etc) and want to take mobile phone connection in India through MATRIX CELLULAR SERVICES (INTERNATIONAL) LTD for the use of this mobile phone connection at USA or other countries.
We had taken the mobile connection through this company four months ago and the marketing executive has not given any correct information about their charges, billing procedure and payment procedures. They started charging directly from the credit card without any prior information or sending the buill to us. And their charges were unimaginably high.
Their charges are extremely high and we got cheaper alternative in USA, so we wanted to discontinue this cell phone number.
Even after disconnection, they have never sent confirmation that this number is discontinued, but still they kept charging the monthly charges from the credit card directly without any informaiton to us.
And funny thing is that neither their sales personnel nor customer support personnel could explain us the procedure for the disconnection and disconnection charges. Even after disconnection, they have been still charging and they never sent any confirmation of disconnection of this cell phone number.
Every new customer support person informs new procedures for the disconnection for the disconnection charges and other refunds.
It is too horrible for us to get rid from this matrix company. They made us real fools. We had to call so many times for the status of disconnection and still we are not aware the complete produce and they are quite active in charging directly from our credit card directly without our intervention.
We have already sweat out hell lot of money for this and they are not bothered to send any message to us for confirmation of this disconnection sofar.
We advise the new customers to MATRIX to be careful before taking the connection. and their charges are too high and we can not get out of their cluthes, once you are IN.
God may bless all the customers of MATRIX CELLULAR SERVICES (INTERNATIONAL) LTD.
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