This is with the reference of two of my policies nos. 727398364 and 727398356. I have purchased these policies from Mr. Suresh agent of Max New York life insurance co. ltd. Karnal (Haryana) I have purchased these policies with premium of Rs. 5000/- annual in each policy. In these Policies Nominees are my sons Vishal And Vikas respectively. After three months Mr. Suresh had handed over policy packs to my wife when I was not at home. Then I have gone through the policies it surprised me when I have seen the amount of premium from Rs. 5000/- to Rs. 20000/- annually. I have taken Plan Whole life par but they had given me life maker premium.
Then I visited the Karnal G.O for changing amount. But they refused me that free look-up period is expired now. Then I had words with customer care executives Ms. Renu, Mr. Kapil, and Mr. kapil Bhasin regarding this. They committed me to change policy packs. I couriered the policy packs to them. One day they told me that policy packs are under printing.
After some days and continue follow-up the y told me that changed policy packs are couried to Karnal G.O on 21 -July-09. but Karnal G.O People told me that they haven’t got any policy pack for me. Then Ms. Teena Dureja in customer care told that we haven’t got any policy packs from you. Kindly get duplicate policy packs issued and send those to us. Karnal office is denying issuing duplicate policy as it is lapsed due to non-payment of premiums. They are asking for more funds.
Kindly help me in this regards. Or cancel the policies…..
Thanks,
Anil Kumar S/O Sh. Shyam Singh
V.P.O Padla
Distt. Kaithal
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