DEAR SIR/MADAM
I AM USING TATA BROADBAND FOR THE LAST TWO YEARS.IT WAS DOING WELL.WHENEVER I COMPLAINED, IT WAS ATTENDED AND RESPONDED.BUT FOR THE LAST SIX MONTHS I AM OBSERVING THAT SERVICE OF VSNL BROADBANT (TATA BROADBAND) HAS DETERIORATED TREMENDOUSLY.
I LODGED COMPLAINT MANY TIMES BUT NOT ATTENDED AND EVEN IF SOMETIME ITS ATTENDED, ITS ATTENDED OVER PHONE .I TOLD THEM THAT ITS NOT POSSIBLE FOR ME TO DO ALL THESE THINGS YOU ARE INSTRUCTING ME ON PHONE, I DONT HAVE MUCH KNOWLEDGE ABOUT NET.
HOWEVER AFTER MANY COMPLAINTS ONE DAY ONE TECHNICAL PERSON ATTENDED MY COMPLAINT AND I WAS TOLD THAT MY ROUTER IS NOT WORKING AND IT WILL BE CHANGED SOON. SO NEXT DAY IT WAS CHANGED WITH AN OLD ROUTER BECAUSE NEW ONE WAS NOT IN THEIR STOCK.IT WORKED FOR A MONTH OR SO AND AGAIN IT WAS DOWN. AGAIN I COMPLAINT AND SOME PERSON CALLED ME AND INSTRUCTED AS USUAL AND AFTER LOTS OF REQUEST SOMEBODY CAME AND I WAS TOLD THAT ROUTER HAS PROBLEM.AGAIN I WAS PROMOSED TO CHANGE THE ROUTER WITH NEW ONE .
SO I AM WAITING FOR THE NEW ONE FOR THE LAST SIX MONTHS AND FINALLY MY RENEWAL TIME CAME AND I WAS DISCONNECTED. I DID NOT RENEW MY ACCOUNT.NOW MY INTERNET IS DISCONNECTED FROM 30TH OF OCTOBER .I AGAIN CALLED THEMK UP TO CHANGE MY ROUTER AND RENEW MY ACCOUNT BUT REPLIED THAT UNTILL MY ACCOUNT IS NOT RENEWD NOTHING COULD BE DONE.BUT I TOLD THEM TO CHANGE IT FIRST .
THE SCENARIO NOW IS THAT THEY ARE CALLING ME TO RENEW MY ACCOUNT AND I AM CALLING THEM TO CHANGE MY ROUTER FIRST. NOTHING IS DONE AND FINALLY I HAVE DECIDED TO GO FOR SOME OTHER BROADBAND.
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