I had booked a cab from Mega Cab services for 21/11 at 4.30 AM from Mira Road to Domestic Airport. My booking no was B-231. I got an sms from TM-Mega Cabs at 3.30 AM informing that the cab no - MH-01-JA-9911, with chauffeur Manoj K Upadhyay (cell - 9820424138) will reach as scheduled. When I contacted the chauffeur, he seemed to be sleeping and surprised regarding the pick up and conveyed that he had no information from Mega Cabs regarding the trip. On complaining to the Mega cabs call center, neither was i provided an alternate arrangement nor any feedback. Mega cabs skipped the customary apology as well. It was a harrowing experience as i had to catch the 5.40 AM flight. I had to beg with the airline officials as i reached the check in counter at 5.20. I had to manage another mode of transport early morning and had to pay a bomb for the travel as there was no other option available.
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