I don't know what kind of technical person is there at your end...
when I have told that motherboard is not starting with a normal way (I have
to take one pin from power button and one pin from Power SW) and then
machine is starting... if its working at your end then what cloud be
the problem.
that same processor and ram and power supply is working with other machine
properly... then where is the problem...
I have question to your technician that have he went through my problem,
before sending motherboard to my place...
don't give the replacement... I am happy working with that
motherboard with using that pin... if any thing happen to that
motherboard in between I am not responsible for that...
last email also I have not ask for replacement, I have ask the solution for
that... but being a empire in IT Business by Intel fail to give the
solution for that...
It's really shame a company like Intel not able to provide proper solution
to the customer...
different type of answer from a different people... of Intel...
Regards
Ganesh Mishala
&-- Original Message &--
From:
To:
Sent: Tuesday, May 12 10:33 AM
Subject: 1001972982//Order follow up//Kindly check
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> your case.
> 4. BIOS recovery resolves most of the problems; please find the attached
> instruction manual.
> 5. Confirming the BIOS Recovery activity during motherboard RMA submission
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> **************************************************************************************
> Case: 9030054
> Product / Markings: DG31PR // BTPR82801B3R AA E39516-300
> Fault Description: Order follow up
>
> Hello Ganesh,
>
> Thank you for contacting Intel Customer Support.
>
> I understand from your mail that the motherboard was returned back to you.
>
> As an Intel Customer Support Executive, I will be glad to assist you in
> this regard.
>
> Ganesh, we apologise for the inconvenience caused.
>
> I would like to inform you that in our depot our engineer checked your
> motherboard thoroughly, after a numerous screening processes this
> motherboard has been marked as NDF (No Defect Found) product.
>
> If you still encountered problem on your unit, kindly provide us it`s exact
> fault for us to be able to assist you accordingly.
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> Regards,
>
> Manasa
> Intel® Technical Support - Asia Pacific Region
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>
> &-- Original Message &--
> From: "Digital4com"
> To:
> Cc:
> Sent: Saturday, May 09 3:42 PM
> Subject: Re: INTEL Warranty Parts Order - 1001972982
>
>
>> Hi
>>
>> I am very sorry to say the service what you give is really unmanned,
>> inspite of having discussion in regards to Motherboard what kind of
>> problem then also you have return back the same motherboard without doing
>> any thing.
>>
>> what do you think that we are fool to send our person to your office for
>> replacement, there is problem with motherboard that's why we have send
>> this motherboard to your office and you have send back with same
>> motherboard to us without solving the problem.
>>
>> now I will take this issue in IT Magazine since you have wasted my time
>> and energy.
>>
>> Regards
>> Ganesh Mishala
>>
>> &-- Original Message &--
>> From:
>> To:
>> Sent: Wednesday, May 06 6:35 PM
>> Subject: INTEL Warranty Parts Order - 1001972982
>>
>>
>>> Date: 05-06
>>>
>>> Dear Valued Customer,
>>>
>>> Following notification is to inform you of the shipment status of the
>>> products you ordered.
>>>
>>> Order Information
>>> Case Number: 9030054
>>> Order Number: 1001972982
>>> Order Date: 29-04
>>>
>>> Products shipped to you:
>>>
>>> Line Item# Product Name Part# Qty Status Ship
>>> Date
>>> &&&& &&&&&&-- &&&&&- & &&&& &&&&
>>> 1001972982-1 E39516-300
>>> BD, MB, E39516-300 1 Shipped 05-06
>>> BOXDG31PRI (Pearl
>>> Creek-India only)
>>>
>>> *Product information is conditional based on substitute part
>>> availability.
>>> Actual part (s) may differ.
>>>
>>> To check delivery status of your shipment, refer to the tracking number
>>> &
>>> courier name above and visit appropriate web site:
>>> DTDC: http://www.dtdc.in/
>>> Sahara Express: http://www.saharaexpress.com/
>>>
>>> For receiving product from Intel:
>>> •Do not receive package if you see signs of pilferage or tampering. If
>>> there is, do not accept the package and report the incident to us right
>>> away. If there is none, please make sure that the unit/s inside matches
>>> the information provided on the commercial invoice before you sign for
>>> the package.
>>> •The courier may ask for a valid ID from the person receiving the
>>> package, please have one available.
>>>
>>> Questions? Contact Intel Customer Support at
>>> [email protected] or please visit
>>> http://support.intel.com/support/replacements.htm for chat support.
>>>
>>>
>>>
>>
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