Dear Sir.
This is regarding to stop the payment of Rs-9900/- which has been charged to me after giveing me wrong information by your agent who offers me health and fitness scheme.
On Sunday one executive called me at my home informing me to take the offer - I denied the same informing her that last year also I had taken the offer but it was not given to me and I have to follow up for the same - but at last it was not given till date.
On 12/08/09 @ 10.39 Am Harpreet Singh from ABN AMBRO called me on my mobile no 9820382455 who was talking with me in Punjabi and informed me that your are lucky customer and your name has been selected by luck draw that is the reason he is giveing this offer only to the valuable clients - I informed him the same thing that I don't want any offer because last year I have faced the problem and have grievance reg. the same. He check and confirmed that last year the offer was not dispatched due to incorrect address and the same was returned back. Now the offer is given on the basis of your complaint and grievance to improve our service with the old offer dosmetice and international tour package coupons along with this health and fitness schemes offer with two watches free of cost and nothing will be charged to you - only Rs-9900/- will be reflected in you credit card statement and after receiving your transaction id and customer care no. the same will be waived off from there side and he will personally call to take the TR ID and waived off the amount.
I was not agreed but again he promised and informed me that only who have to verify the call and give him the transaction id so that he waived off the amt for free of cost and he also inform me that don't ask any question at the time of verification.
At 11.00 a same day Ms. Pooja called from verification dept and confirm the offer - as per instruction given by Harpreet Singh I gave me all the details and information required for verification and she asked me the credit card details, after given her all the details I got the TR ID and customer care no 011 - 40785151 and informed that within 14 days you will get all the offer coupons and gift from our end after that the got SMS that tranx on your account for Rs-9900/- has received.
Immediately I called Harpreet Singh @ 11.13 am on 011 - 40785100 for giveing him the TR ID - But the no. from where he called was not connected message got the line disconnected... Again I called him but there was same message than I tried on 011 - 46830981 from where Ms Pooja from verification dept called me but I got the same message that the line is disconnected.
I was worried and than I called at customer care no. 011-40785151 @ 2.30 pm there Ms Ruchika attended the call and I informed her all the details, but she denied and refused to listen the fact and she promised that after confirming she will call back and confirm the same, but she didn't called me that day.
On 12/08/09 I called ABN call center on 022-66271111 @ 2.43 Pm - there Ms Sonal attended the call after informing all the fact she noted the complaint and gave me the same customer care no. and informed me that still the TR amt is in process and who can stop the payment within 2 days but you have to inform to the given customer care no. I request her to take the complaint that it was misguide to me and your executive came me the wrong information that all the offer will be given to you will be free of cost - she opoliges for the same and informed to call at the give no.
On 12/08/09 @ appx 7.00 Pm I got the call from ABN the person informed me that you have given the complaint reg. some issue and he want to discuss the same. As I was driving I informed him to call today morning at 11.00AM - but I didn't got any call from your side.
Today I got the call from your side to confirm the address where to dispatched the gifts offer - I denied the same and informed her that I have been misguide and after giving the wrong information the amt was taken from my credit card & since from morning I called customer care no 011-40785151 but no one was attending the call.
At last in afternoon I got the call connected and again talk to Ms Ruchika to confirm and inform that I don't want the offer and want to cancel the same because from ABN I have been confirmed that you have to given the request at customer no and than only they can stop the payment. She again refused and denied to cancel the order and informed that her senior will call you soon.
But after waiting for some time I called ABN bank call center two time but the system was not available and they informed to call after 5.00 PM.
I called after 5.00 Pm and again informed them the same story and request them to immediately stop the payment - Your executive informed me that you have to given the request in writing and one form has to be signed through the agent after that only the payment will be stopped from our end.
I got the call from Mr. Prem @ 6.40 Pm from 011 - 66211628 he informed me that he is senior of Harjeet Singh - I informed him full detail after listening all the fact he agreed that the information given to me was incorrect and they have taken and removed Harpreet Singh from the job. I requested him that I don't want any offer and pls consider my request because I am not is position to pay the amt. He gave me EMI option to pay the amt but I refused so and informed him to pls cancel mu offer and stop the payment immediately or else I will not pay anything and take legal action reg. this issue. He informed me that he will call back soon.
Again I got from Mr. Jagdeep Singh @ 6.29 Pm from 011- 40785100 he informed that he is senior of Mr. Prem - I again informed him the same story and requested him to cancel my offer and send me the letter which I have to sign for cancellation because I am not in the position to pay the amt really. After listen everything he informed me that he will call me back.
Again I got from Mr. Jaiber Singh @ 6.50 Pm from 011-40785100 he informed that he is senior of Mr. Jagdeep Singh - I again informed him the same story but he denied to cancel the offer and he was ready to given me discount of 50% of what amt has been charged by me - He informed me directly that the amt will not be waived off but I can give/adjust more offer in this amt. I again request him to cancel my offer and informed him that I will not pay anything if reflected in my card statement and I will stop all the pending EMI what I am paying utill this matter has solved. He informed me whatever you do you can do anything but we will not cancel the offer and we will take the amt from you.
This is the service you are giveing to your customers - check my record / transactions of last 4 years.
If you want to loss such customer that no a issue, but really I will not Rs-9900/- in any case - I will fight for the same.
I am writing a official mail that ABN that his executives have misguided me given me wrong information and used my credit card... Kindly stop the payment immediately, I will not liable to pay any amount if charged to me & I will stop all the loan EMI also.
Pls do the needful on urgent basis.
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